Hyline Makori
Receptionist
DUBAI
Summary
Dynamic professional with a strong background in customer service and security, notably at Emrill Services. Skilled in maintaining confidentiality and fostering a safe environment, while demonstrating exceptional administrative coordination and communication skills. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Receptionist
Emrill Services
DUBAI
05.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from 30-40 daily callers seeking information.
- Resolved customer problems and complaints by 65% annually.
- Confirmed appointments, communicated with clients, and updated client records.
- Enhanced customer satisfaction by 25% by promptly addressing inquiries and providing accurate information.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Security Officer
Transguard Group
Abu Dhabi
01.2022 - 08.2023
- Reported 10-20 suspicious activities and persons monthly to law enforcement.
- Prevented unauthorized access to facilities by 75% by enforcing strict entry protocols and verifying identification.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Security Officer
Securitas Security
Riyadh
01.2019 - 11.2021
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Decreased instances of theft, vandalism, and trespassing by 65% through diligent observation and reporting suspicious activities.
- Answered approximately 20 alarms, investigated 25 disturbances, and contacted 5-10 times law enforcement personnel every month to escalate crises.
Education
Bachelor of Arts - Criminal Justice And Security Management
AFRICA NAZARENE UNIVERSITY
KENYA 04.2001 -
Skills
Detail-oriented data management
Customer service proficiency
Systematic file handling
Administrative coordination
Able to stand for long hours
hobbies
Reading novels
Cooking
Timeline
Receptionist
Emrill Services
05.2024 - Current
Security Officer
Transguard Group
01.2022 - 08.2023
Security Officer
Securitas Security
01.2019 - 11.2021
Bachelor of Arts - Criminal Justice And Security Management
AFRICA NAZARENE UNIVERSITY
04.2001 -
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