Husam Zein

• Leading Professional Services business across KSA Public Sector
• Generating over +3.5M USD in services bookings annually
• Client Relations director for the largest accounts in KSA such as SABIC, ZATCA, PIF, SAMA.
• Ownership of end to end Tender participation in large Enterprise Software implementation RFPs
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Oversaw implementation and development of projects, minimizing operational deficiencies and driving customer satisfaction.

• Leading the managed services arm of the business as well as key service programs at strategic tier A accounts across the Middle East
• Managing multiple Enterprise Information Management Programs for major accounts across the middle east for projects valued >$1M
• Growth of Professional Services business with annual contributions of + $3M in bookings

Programmatic leadership of the Enterprise Unit , primarily tasked with establishing and monetization of the OpenText API Development platform

• Managing developer relations programs and communications
• Nurturing the 3rd party Applications Campaigns and Pipeline
• Coordinated engineering team for projects in commercial and industrial development.
• Optimized schedules to identify critical paths, major risks and deploy strategies.

Global Management of all Major enterprise software Go-To-Market processes across the Enterprise Information Management Unit

• Ownership of the SOPs around: Ideation, Planning, Development, Marketing, Enablement and
• Release phases.
• Reviewed product development budgets, expenditures and research.
• Directed marketing projects through conceptual planning, schedule management and final implementation.

• Developed and executed marketing operational research initiatives, that catered to the Tier A accounts, with the purpose of improving customer intimacy (loyalty/satisfaction) as well as customer intelligence available to improve Product development and business operations
• Managed a program that targets key contacts across the Top 500 Revenue accounts in comprehensive dialogue gathering their feedback on product/support related issues with the purpose of identifying trends that could enhance best practices.

• Managed and coordinated the full marketing development plans and branding activities of the regions of UAE and KSA covering the future ranges of HP products
• Generated Business Leads and designed turnkey Web Solutions for Key HP Distributors and retailers
• Formulated the planning and Implementation of the Quarterly Marketing Development Schemes for Key Retail accounts.