Irfan Ullah
Hotelier
Dubai,UAE
Summary
Dynamic hospitality professional with over five years of experience excelling in customer service, guest relations, and operational management. Skilled in overseeing front desk operations, concierge services, and room attendant duties to ensure seamless guest experiences. Proven ability to exceed guest expectations while upholding the highest standards of service excellence. Adept at leading and motivating teams to achieve organizational goals and drive guest satisfaction. Committed to delivering outstanding results and contributing to the success of the organization.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Telephone operator
Media One Hotel
Dubai, UAE
02.2023 - Current
- Efficiently manage incoming calls, inquiries, and requests, ensuring exceptional guest service.
- Provide accurate information on hotel services and local attractions to enhance guest experience.
- Completed wake-up call service requests from guests.
- Skilled in utilizing MessageBox software to streamline communication processes effectively.
Guest room attendant
Media One Hotel
Dubai, UAE
06.2022 - 01.2023
- Provided meticulous housekeeping services for 25 guest rooms daily, ensuring cleanliness and comfort.
- Conducted thorough room inspections, promptly replacing or repairing average of 20 missed or damaged items per week to optimize guest satisfaction.
- Greeted guests with proper salutation and pleasant expression, contributing to enhanced guest satisfaction scores and positive feedback regarding guest interactions.
Guest relations officer
CMPak ZONG
Mardan, Pakistan
05.2020 - 07.2022
- Provided detailed information about ZONG products, services, and promotions to average of 50 customers daily, assisting them in making informed purchase decisions.
- Actively promoted ZONG products and services, contributing to achievement of sales targets and business success.
- Resolved average of 20 customer complaints and issues per week with resolution rate of 95%, maintaining high levels of customer satisfaction.
Concierge
Peshawar serena hotel
Peshawar, Pakistan
02.2019 - 04.2020
- Provided personalized assistance and exceptional service to guests, ensuring seamless and memorable stays.
- Guided guests to explore Peshawar's top 10 hidden gems, showcasing city's rich heritage and unique cultural experiences.
- Offered recommendations on local attractions, arranged transportation, and made reservations to enhance guest experiences.
Education
Bachelor's degree - BS Mass Communication
Allama Iqbal Open University
Islamabad, Pakistan 01.2023 -
GED - Pre-Medical
GOVT Degree College Takht Bhai
Mardan, Pakistan 06.2019 - 08.2021
High School Diploma - Science
GOVT High School Qutab Garh
Mardan, Pakistan 03.2017 - 04.2019
Skills
- Customer Service Excellence
- Telephone Reception Skills & Professional Phone Etiquette
- Front Desk Coordination
- Multitasking in Fast-Paced Environments
- Diplomatic Handling of Guest Complaints
- Efficient Call Handling Techniques
- Concierge Services Expertise
- Proficiency in Guest Relations
- Message Box Software Knowledge
- Opera Software Knowledge
Certification
- Introduction To Front Office (Dubai College Of Tourism)
- Introduction to Room Inventory Management and Availability Control (Dubai College Of Tourism)
- Building High Performance Teams in Hospitality (DCT)
- Cross Training in Front Office (Media One Hotel)
- Star Enthusiast of the Month (Media One Hotel)
- Appreciation TripAdvisor Certificate (Media One Hotel)
- Digital Marketing 101 (Simplilearn)
- Building High Performance Teams in Hospitality (DCT)
- Digital Marketing Fundamentals (IIDE The Digital School)
Languages
Urdu
Native
English
Fluent
Accomplishments
M1 RUN Award 2023 (Media One Hotel)
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Telephone operator
Media One Hotel
02.2023 - Current
Bachelor's degree - BS Mass Communication
Allama Iqbal Open University
01.2023 -
Guest room attendant
Media One Hotel
06.2022 - 01.2023
Guest relations officer
CMPak ZONG
05.2020 - 07.2022
GED - Pre-Medical
GOVT Degree College Takht Bhai
06.2019 - 08.2021
Concierge
Peshawar serena hotel
02.2019 - 04.2020
High School Diploma - Science
GOVT High School Qutab Garh
03.2017 - 04.2019
- Introduction To Front Office (Dubai College Of Tourism)
- Introduction to Room Inventory Management and Availability Control (Dubai College Of Tourism)
- Building High Performance Teams in Hospitality (DCT)
- Cross Training in Front Office (Media One Hotel)
- Star Enthusiast of the Month (Media One Hotel)
- Appreciation TripAdvisor Certificate (Media One Hotel)
- Digital Marketing 101 (Simplilearn)
- Building High Performance Teams in Hospitality (DCT)
- Digital Marketing Fundamentals (IIDE The Digital School)
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