Summary
Overview
Work history
Education
Skills
Language
Certification
Affiliations
Reference
References
Timeline
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IAN JOSEPH

IAN JOSEPH

Dubai,UAE

Summary

Experienced Zoo Animal Keeper with knack for creating enriching environments and ensuring animal well-being. Known for improving animal habitats and successfully implementing enrichment programmes that enhance animal health and visitor engagement. Proven ability to train and mentor junior staff, fostering cohesive and knowledgeable team.

Overview

7
7
years of professional experience
1
1
Certification

Work history

Restaurant Supervisor

Americana UAE branch
Dubai, UAE
01.2021 - 03.2026
  • Managed daily operations for a team of 15 staff in a busy restaurant, enhancing productivity through effective communication and task delegation.
  • Resolved customer complaints efficiently for over 200 guests each month, achieving high satisfaction rates and encouraging repeat business.
  • Oversaw inventory management, preventing shortages for 50 menu items and reducing excess stock levels.
  • Provided leadership during busy periods to maintain excellent service levels despite high volumes of guests.
  • Improved customer satisfaction by promptly addressing and resolving complaints.

ZOO ANIMAL KEEPER

NAIROBI NATIOL PACK
NAIROBI, UAE
12.2018 - 05.2021
  • Ensured safe environment for all zoo animals by carrying out daily enclosure inspections.
  • Adhered strictly to zoo regulations whilst dealing with potentially dangerous animals.
  • Recorded detailed observations on individual animals for record-keeping purposes.
  • Conducted night patrols to ensure safety and wellbeing of all creatures under care.
  • Improved visitor engagement with wildlife talks and demonstrations.
  • Collaborated with vets during medical procedures, providing crucial support during treatment.

Education

Diploma - Hospitality Management Business Study

Skills

  • Operate specialised machinery
  • Safe chemical usage
  • Rehabilitation and release procedures
  • Zoological enclosure maintenance
  • Small mammal expertise
  • Knowledge of zims software
  • Daily feeding procedures
  • Patience with animals
  • Insect collection

Language

Fluent in English [Spoken and written]
Advanced (C1)

Certification

  • Fire and First Aid Certificate

Affiliations

  • haiking

Reference

Available Upon Request

References

References available upon request.

Timeline

Restaurant Supervisor

Americana UAE branch
01.2021 - 03.2026

ZOO ANIMAL KEEPER

NAIROBI NATIOL PACK
12.2018 - 05.2021

Diploma - Hospitality Management Business Study

IAN JOSEPH