IAN JOSEPH
Dubai,UAE
Summary
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Friendly and enthusiastic Waiter adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Restaurant Supervisor
Americana UAE branch
Dubai, UAE
2021.01 - 2026.03
- Managed daily operations for team of 15 staff in busy restaurant, enhancing productivity through effective communication and task delegation.
- Resolved customer complaints efficiently for over 200 guests each month, achieving high satisfaction rates and encouraging repeat business.
- Oversaw inventory management, preventing shortages for 50 menu items and reducing excess stock levels.
- Provided leadership during busy periods to maintain excellent service levels despite high volumes of guests.
Resturant waiter /barister
Abela and co
Dubai, UAE
2018.12 - 2021.02
- Remained calm under pressure, ensuring better performance during peak hours.
- Maintained knowledge of menu items, leading to accurate order taking.
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Completed side duties such as refilling condiments, contributing to organised workplace.
- Liaised with kitchen staff for prompt order delivery to customers.
- Upheld health and safety standards by regularly sanitising hands and work areas.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Relayed feedback from customers to management for continuous improvement.
Education
Diploma - Hospitality Management Business Study
Mount Kenya University
NAIROBISkills
- Restaurant workflow coordination
- Handling difficult customers
- Serving techniques
- Bill calculation
- Friendly disposition
- Silver service experience
- Stock inventory control
- Special dietary requirements understanding
Language
Fluent in English [Spoken and written]
Certification
- Fire and First Aid Certificate
Affiliations
- hiking
English
Arabic
Reference
Available Upon Request
Timeline
Restaurant Supervisor
Americana UAE branch
2021.01 - 2026.03
Resturant waiter /barister
Abela and co
2018.12 - 2021.02
Diploma - Hospitality Management Business Study
Mount Kenya University