Ian Savio Murzello

• Works closely with Aircraft Turnaround team and Customer services to ensure the highest standards in regards to safety and security are adhered to in regards to complete Aircraft Handling.
• Coordinate with both internal and external customers for build up and rapid delivery of baggage.
• Act as a central point of contact between airlines and all other ground handling departments for a quick and safe turn around of the aircraft being handled.
• Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.

Additional Responsibilities

• Work closely with management teams investigating complaints and shortfalls and how to improve ways of working.
• Developing and improving the work instructions and precision time schedules for Flight watch Coordinators .
• Training of Flight watch Coordinators.

• Responsible for all Ground Handling Activities for the safe and on time turn around of an aircraft
• Department On Job Trainer
• Managed daily flight logs, tracking aircraft movements to ensure proper utilization of resources and adherence to regulatory requirements.
• Reduced operational delays by efficiently managing aircraft schedules and coordinating necessary ground handling checks.

• Led the loading and passenger boarding teams and oversaw the complete turn around activities on the ramp.
• On job trainer and held special dedicated licenses for British Airways, Delta, Qatar Airways, Singapore Airlines, Virgin Atlantic, Lufthansa, Austrian Airlines, Scandinavian Airlines.
• Managed high-stress situations calmly and effectively, ensuring timely departures of flights.
• Promoted teamwork among colleagues by proactively assisting others when needed.

• Handled editing , controlling and post departure activities for all flights operating on MACS systems.
• Monitored flight schedules for all flights operating out of Terminal 2 and Airport Free zone (FLC) in Dubai.
• Responsible for Adhoc flight creation and billing in DMIS systems.

• Check in Agent dedicated to the Far eastern and European Carrier group.
• Responsible for Boarding, Gate supervision, document and visa checks.