Ibraheem Al-Mari

• Manage institutional client inquiries via email and Microsoft Teams.
• Supervise and support the internal team with any issues or inquiries to ensure smooth operations.
• Handle deposits and withdrawals for institutional clients; coordinate with the Settlement team for timely payouts.
• Collaborate with Sales to create new FIX API/MT5 accounts and ensure appropriate account configurations.
• Provide institutional clients with up-to-date information on market trading hours, daily and weekly swap rates, and CFD Indices swap adjustments.
• Investigate and resolve client issues or complaints in coordination with relevant teams, including the Dealing Desk.

• Prepare weekly reports detailing clients' monetary performance and maintaining accurate financial records.

• Supervising and supporting the team with any issues or inquiries.

• Supporting the team with back-office inquiries and executed client requests on MT4/MT5 platforms, including leverage setup, sub-account management, and enabling or disabling swaps.

• Prepare daily, weekly, and monthly reports for the company's performance and records.

• Providing fallback support for the Sales and Marketing departments, as appropriate.

• Building relationships with key White Label and affiliate partners in line with the
business' guidance and strategy.

• Handle backoffice enquiries and execute clients MT4/MT5 requests such as leverage increase or decrease, sub accounts, and swaps enabling or disabling.
• Onboard clients and follow account opening KYC procedures thoroughly.
• Run a background check on each newly opened client and cooperate with the compliance department to implement AML when suspected.
• Handle deposits and withdrawals daily and prepare daily, weekly, and monthly reports for the compnay's performance and records.
• Providing fallback support for the Sales and Marketing departments, as appropriate.
• Building relationships with key White Label and IB partners in line with the Business' guidance and strategy.
• Respond to clients requests and complaints via emails, calls, and live chat in a timely manner to achieve customer satisfaction.

• Reached out and contacted leads and clients to promote the company's campaigns.
• Evaluated the validity of leads and categorizing them under different filters on SalesForce to keep track of their progress.
• Arranged appointments with new and existing clients.
• Worked with customers to review pricing structures and explain product specifications.
• Used social media platforms ( Instagram, LinkedIn ) to discuss and analyze major market news, and to attract new potential clients.
• Trained new converted clients on how to use the company's platform and trading tools.
• Conducted a monthly pipeline to predict the conversion rate of clients and to help reflect on self-progress.

• Set and marked written and spoken language exams.
• Prepared students to take official exams, achieving high success rate.
• Provided engaging educational resources to broaden student learning tools.
• Tutored students struggling with specific barriers to learning.
• Delivered remote learning sessions via educational platforms and video conferencing software.