IBRAHEEM MOHAMMED

• Teleperformance | Customer Service Representative Handling inbound and outbound calls related to Ministry of Human Resources and Emiratisation . A great usage and knowledge of Tasheel system and CRM. Research required information using available resources. Identify and escalate priority issues. Answering customers about the new labour law.

Job Description:

• Provided high-quality service to callers by addressing their inquiries regarding labor laws and employment practices in the country.
• Guided callers in using the ministry's online services and assisted them in applying for work permits and visas.
• Resolved issues, inquiries, and complaints from callers in a professional manner, ensuring satisfactory solutions that enhance positive customer relationships.
• Accurately documented call details in the center's database.
• Collaborated with team members to share knowledge, troubleshoot issues, and improve

Acquired Skills:

• In-depth understanding of labor and Emiratisation laws in the country, with the ability to effectively communicate this understanding to callers.
• Profound knowledge of the services offered by the Ministry of Human Resources and Emiratisation, guiding callers to optimize their utilization.
• Effective communication, problem-solving skills, and the ability to handle pressure while addressing calls.