IBRAHEM ALI MARIN OSMAN
Ajman
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Zoya Health & Wellbeing Resort
01.2024 - Current
- Manage online, phone and in-person room reservations
- Welcome guests, check them in, distribute room keys and explain the hotel’s amenities
- Take payment from customers
- Respond to guests’ issues and complaints in a friendly, timely manner
- Explain local amenities and attractions to guests
- Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
- Assist customers with the planning of special events such as weddings and business conferences
- Arrange specialized services for VIP customers
Club Lounge Senior Waiter
Rotana Hotel
02.2021 - 12.2023
- Warmly welcome and assist VIP guests with seating arrangements.
- Offer detailed menu presentations and knowledgeable recommendations regarding daily specials and promotions.
- Accurately record and place guest orders, while advising on beverage pairings.
- Extend complimentary services, including drinks, and ensure guests are aware of additional offerings.
- Guarantee swift order execution and timely delivery to guest tables.
- Address and resolve inquiries and concerns about hotel and lounge services.
- Prepare and stock condiment stations, maintaining supply levels through coordination with procurement.
- Orchestrate with housekeeping staff to uphold a hygienic and sanitized lounge environment.
- Arrange buffet areas, ensuring food and drink presentation is both appealing and accessible.
- Conduct ongoing checks to secure guest satisfaction and manage further service requests.
Waiter Fine Dining Restaurant
Rosh Rayhaan By Rotana
03.2017 - 01.2021
- Greeting customers and showing them to their table.
- Presenting the menu to them and introducing specials for the day or new items not on the menu. You would need to be very familiar with the menu to describe items and explain some terms and ingredients to them if they have any questions.
- Take their orders carefully and jot down their special requests should they have any.
- Provide refills of water and alcoholic beverages.
- Coordinate with the kitchen on their orders and deliver them back to the customers when it’s ready.
- Accommodating customers’ needs and questions.
Education
No Degree - English Language Courses
Sudan Academy
Sudan12.2014
High School Diploma -
Sudan Academy
Sudan01.2014
High School Diploma -
Sudan Academy
Sudan03.2012
High School Diploma -
Khartoum University
Khartoum09.2011
High School Diploma -
Sudan Academy of Communication Sciences
Sudan Academy Of Communication Sciences07.2009
Skills
Customer Service
Guest Services
Problem-solving skills
Cash Handling
Hospitality services
Time Management
Credit and cash payments
Guest Relations
Hospitality service expertise
Microsoft Office
Front Desk Management
Reservation Systems
Listening Skills
Administrative Skills
Front Office Support
Room assignments
POS Systems
Administrative Support
Registration processing
File Management
Hospitality best practices
Registration
Word Processing
Office Management
Computer Skills
Problem-Solving
Teamwork and Collaboration
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Front Desk Agent
Zoya Health & Wellbeing Resort
01.2024 - Current
Club Lounge Senior Waiter
Rotana Hotel
02.2021 - 12.2023
Waiter Fine Dining Restaurant
Rosh Rayhaan By Rotana
03.2017 - 01.2021
No Degree - English Language Courses
Sudan Academy
High School Diploma -
Sudan Academy
High School Diploma -
Sudan Academy
High School Diploma -
Khartoum University
High School Diploma -
Sudan Academy of Communication Sciences
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