Ibrahim Abdul Aziz
Summary
Avid gamer with hands-on experience across gaming hardware, peripherals, and setup optimization. Previously streamed content online, demonstrating firsthand knowledge of gaming chairs, desks, monitors, accessories, and the broader gaming ecosystem that directly aligns with the product categories in this role.
Overview
6
6
years of professional experience
11
11
years of post-secondary education
Work history
Airport Operations Agent
DNATA (Emirates Group)
Dubai
2024.02 - 2026.03
- Delivered premium, personalised service to VIP and high-value clients in one of the world's busiest luxury travel hubs, consistently maintaining a professional appearance and demeanor in a prestigious customer-facing environment.
- Demonstrated deep product and service knowledge to assist diverse, multicultural clients in making informed decisions, mirroring the consultative selling approach required in a luxury showroom setting.
- Built rapport with discerning clients from varied cultural backgrounds, leveraging native Arabic and English communication skills to deliver seamless, tailored experiences.
- Maintained composure and professionalism in high-pressure, fast-paced environments, consistently upholding the premium service standards expected in a luxury client-facing setting.
Business Consultant, Head of Call Center Operations, Sales and Receptionist
Dubai Economic Department (DED Cafe)
Dubai
2021.02 - 2024.01
- Provided consultative sales support to B2B and individual clients, guiding them through complex decisions with in-depth product and service knowledge and a customer-first mindset.
- Developed and maintained strong long-term client relationships, driving repeat business, referrals, and consistent revenue growth through personalized follow-up and account care.
- Handled client inquiries, processed service agreements, and ensured smooth end-to-end communication from initial contact through to post-sale support.
- Stayed informed about market trends, competitor activity, and industry developments to better position offerings and serve evolving client needs.
- Represented the Dubai Economic Department brand with a polished, professional presence across all client interactions, maintaining the high standards expected in a premium B2B environment.
- Managed both walk-in and appointment-based client consultations, balancing retail-style service with structured B2B account management.
Customer Service Representative
Tafaseel BPO
Ajman
2020.01 - 2021.02
- Delivered consistent, high-quality customer service across high-volume client interactions, maintaining satisfaction standards and a positive client experience throughout.
- Resolved complex client concerns through active listening and solution-focused communication, reinforcing trust and long-term loyalty.
- Supported team members in service best practices and communication standards, contributing to an overall culture of customer excellence.
- Prepared client satisfaction reports and performance insights to support management strategy and service improvement initiatives.
Education
High School -
Far Eastern Private School
Sharjah 2005.09 - 2016.09
Skills
- Microsoft Office (Microsoft Excel), Google Workspace (DOCS, SHEETS, SLIDES Forms)
- Customer service excellence
- Passenger handling
- Flight operations coordination
- Communication effectiveness
- Mentorship and training
- Team leadership
- Critical thinking
- Conflict resolution strategies
- Problem-solving
- Time management
- Customer satisfaction enhancement
- Network building
- Sales strategy development
Languages
6,6,6,6
Languages
English
Arabic
Urdu
Balochi
Timeline
Airport Operations Agent
DNATA (Emirates Group)
2024.02 - 2026.03
Business Consultant, Head of Call Center Operations, Sales and Receptionist
Dubai Economic Department (DED Cafe)
2021.02 - 2024.01
Customer Service Representative
Tafaseel BPO
2020.01 - 2021.02
High School -
Far Eastern Private School
2005.09 - 2016.09