Summary
Overview
Work history
Education
Skills
Nationality
Languages
Timeline
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Dalia Shadid

Abu Dhabi,UAE

Summary

Results-focused professional specialized in projects , strategy, supply chain, operations, and building high-performance teams. High-achieving continuous improvement leader dedicated to keeping companies in forefront of business excellence.

Overview

6
6
years of professional experience

Work history

Projects KPI & Startegic Officer

Sandooq Al Watan
Abu Dhabi, United Arab Emirates
01.2024 - Current
  • Spearheaded the implementation of a new project management system (ClickUp) across the organization, ensuring adherence to best practices in collaboration with Program Directors.
  • Oversaw the planning and execution of 25 strategic initiatives yearly valued in the tens of millions AED, ensuring alignment with organizational goals and timelines.
  • Created and shared biweekly project progress and risk reports for the management team to ensure visibility, accountability, and timely decision-making.
  • Created and shared annual reports with Sandooq Al Watan Management and Board Members.
  • Unified and standardized the KPI management system, enabling centralized performance tracking and historical reporting across all programs.
  • Co-led the annual budgeting process in close coordination with Finance, Program Directors, and Senior Advisors, aligning financial planning with strategic priorities.
  • Contributed to the development of the five-year strategic direction, resulting in a 35%+ YoY increase in beneficiaries with minimal budget increase.
  • Worked closely with the Advisor to H.E. Sheikh Nahyan bin Mubarak Al Nahyan, Minister of Tolerance and Chairman of Sandooq Al Watan, on strategic oversight and planning.
  • Represented Sandooq Al Watan in key national-level workshops (e.g., strategy and finance) with Erth Zayed and the Presidential Court, ensuring full compliance with evolving reporting and governance standards.
  • Developed and documented core operational procedures, supporting organizational consistency, efficiency, and accountability.
  • Co-led the AI Taskforce in ensuring the full roll out and employee training of Co-Pilot and usage of Generative AI.

Operations Area Manager

Amazon
Dubai, UAE
04.2021 - 06.2023
  • Successfully led operations across inbound, customer returns, and outbound departments during critical periods, including COVID-19 and peak seasons.
  • Managed and developed high-performing teams of 50–75 associates and 3 team leads, focusing on productivity, quality, and safety KPIs.
  • Oversaw and managed cost-reduction projects that resulted in $100,000 in annual savings across fixed and variable warehouse operations.
  • Collaborated with cross-functional teams (Supply Chain, Production Planning, Finance) to develop strategic labor planning models for a department of over 250 associates, leading to improved workforce optimization.
  • Initiated and managed quality improvement projects that reduced inventory defect rates, achieving a 35% reduction in DPMO and securing the best performance across the ECCF region.
  • Developed and executed the 2021–2022 peak inventory replenishment strategy, resulting in a 17% YoY decrease in inferred labor hours.
  • Led the space and capacity planning for 21,000 CBM of inventory, enhancing associate productivity by 15% YoY through the implementation of a velocity-based inventory system.
  • Managed inventory transitions from reserve to shelf stock, guaranteeing real-time availability for fast-tracking customer orders.
  • Spearheaded the operational ramp-up for a major Amazon warehouse launch, planning logistics, labor, and process flows for 700,000+ units of inventory.
  • Designed the layout of a 25,000 CBM storage system for optimal warehouse space utilization during launch phase.
  • Contributed to talent acquisition by participating in the hiring and interviewing of 20 team leads across functions.
  • Executed a revamped inventory replenishment strategy that improved fast-track order accuracy by 20 basis points.
  • Championed site-wide sustainability initiatives, achieving a 13% improvement in waste diversion rates.
  • Launched donation programs that boosted community engagement while reducing waste and product destruction costs.


Junior Packaging Engineer

Reckitt Benckiser
Dubai, UAE
04.2020 - 04.2021
  • Worked with suppliers on improving technical documents for packaging material used across MENAP region for brands like Dettol and Vanish
  • Developed Bill of Material of products' packaging material through SAP for manufacturing usage
  • Developed BCP suppliers for packaging material in order to ensure meeting the increased demand of hygienic products due to COVID
  • Initiated & lead several projects to decrease operational and logistical costs of different products
  • Worked with R&D and quality departments in developing line and transit trials for several new products
  • Lead many projects including releasing new promos, new products and co-packer acquisitions.


Consulting Intern

Stantec
Dubai, UAE
06.2019 - 08.2019
  • Worked on integrated water resource management projects
  • Managed to research and compile the distribution of responsibilities for different water sectors per water type and their supply chains
  • Presented data through analytical dashboards and company workshops to help the team assess and optimize the existing water distribution system & sustainability

Education

Master's degree - Supply Chain Management

University of Wollongong
Australia, Online
01/2024 -

Bachelor of Science - Industrial Engineering

American University Of Sharjah
Sharjah
12.2019

Skills

  • Excel proficiency
  • Microsoft Office (Project, Powerpoint, Excel, Word)
  • Kaizen methodology
  • Six Sigma knowledge
  • Supply chain and logistics management
  • Project Management
  • Process improvement strategies
  • Key Performance Indicator monitoring
  • Employee management
  • Vendor management
  • TQM Knowledge
  • Strategy Creation

Nationality

  • Australian

Languages

Arabic
Native language
English
Master or proficient
C2

Timeline

Projects KPI & Startegic Officer

Sandooq Al Watan
01.2024 - Current

Operations Area Manager

Amazon
04.2021 - 06.2023

Junior Packaging Engineer

Reckitt Benckiser
04.2020 - 04.2021

Consulting Intern

Stantec
06.2019 - 08.2019

Master's degree - Supply Chain Management

University of Wollongong
01/2024 -

Bachelor of Science - Industrial Engineering

American University Of Sharjah

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Dalia Shadid