Ibrahim AlAli
Sharjah,UAE
Summary
Experienced Administrative Secretary provides comprehensive administrative support to upper level team. Adept at managing calendars, preparing reports and coordinating meetings. Demonstrates excellent customer service, problem-solving, and communication skills.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Sharjah Municipality-Engineering & Building Contro
Sharjah , UAE
2018.01 - 2022.08
- Wrote special reports, gathering necessary information and summarising data and findings.
- Attended meetings and maintained files of notes taken during meetings.
- Created written and typed memos, business letters and other reports
- Provided assistance in filtering and forwarding communications to proper individuals and departments.
- Facilitated smooth and adequate flow of information within company to expedite other business operations.
- Supervised revision of rules, regulations and procedures to meet changes in law and policy.
- Identified staff training and development needs and obtained necessary resources to facilitate training.
- Assisted in handling payroll and personnel databases in support of HR team.
- Supported executive leadership and office staff by managing operational workflow.
- Streamlined operations by organising files and documents to implement improved workflow and organisation.
- Automated office operations, managed client correspondence and supervised data communications.
- Received and screened high-volume internal and external communications, calls and email.
Front Desk Receptionist
Sharjah City Municipality - Medical Fitness Health
Sharjah , UAE
2015.05 - 2018.01
- Scheduled and registered clients to ensure minimal waiting time while maximizing the ward’s efficiency.
- Administered the electronic Medical Fitness & Health Screening Center record system, ensuring all clients and users were able to access necessary documents and records without trouble.
- Checked in and checked out the clients ensuring accuracy of client information as well as completeness of co-pays and charges.
- Used Medical Center software system to generate invoices and process client payments.
- Processed invoices and payments using accounting software.
- Responded promptly to telephone enquiries from clients.
- Registered visitors, guests and contractors upon arrival, providing access passes.
- Organised and maintain office common areas.
- Expertly handled complaints and recorded customer feedback to enhance guest experience.
- Resolved minor customer issues and requests for information, escalating complex problems to line manager.
- Performed administrative support tasks such as data entry, appointment scheduling and phone call screening.
- Received and distributed all incoming mail.
- Monitored medical system billing structure and configurations to maintain accurate coding of insurance claims.
- Evaluated and reviewed group and individual medical case records against federal, institutional, and healthcare quality assurance criteria.
Education
High School Diploma -
Muath Bin Jabal School
SharjahSkills
- File and records management
- Meeting coordination
- Database management
- Problem solving
- Letter writing
- Data entry
- Employee training
Timeline
Administrative Assistant
Sharjah Municipality-Engineering & Building Contro
2018.01 - 2022.08
Front Desk Receptionist
Sharjah City Municipality - Medical Fitness Health
2015.05 - 2018.01
High School Diploma -
Muath Bin Jabal School
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