Experienced Administrative Secretary provides comprehensive administrative support to upper level team. Adept at managing calendars, preparing reports and coordinating meetings. Demonstrates excellent customer service, problem-solving, and communication skills.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Sharjah Municipality-Engineering & Building Contro
Sharjah, UAE
01.2018 - 08.2022
Wrote special reports, gathering necessary information and summarising data and findings.
Attended meetings and maintained files of notes taken during meetings.
Created written and typed memos, business letters and other reports
Provided assistance in filtering and forwarding communications to proper individuals and departments.
Facilitated smooth and adequate flow of information within company to expedite other business operations.
Supervised revision of rules, regulations and procedures to meet changes in law and policy.
Identified staff training and development needs and obtained necessary resources to facilitate training.
Assisted in handling payroll and personnel databases in support of HR team.
Supported executive leadership and office staff by managing operational workflow.
Streamlined operations by organising files and documents to implement improved workflow and organisation.
Automated office operations, managed client correspondence and supervised data communications.
Received and screened high-volume internal and external communications, calls and email.
Front Desk Receptionist
Sharjah City Municipality - Medical Fitness Health
Sharjah, UAE
05.2015 - 01.2018
Scheduled and registered clients to ensure minimal waiting time while maximizing the ward’s efficiency.
Administered the electronic Medical Fitness & Health Screening Center record system, ensuring all clients and users were able to access necessary documents and records without trouble.
Checked in and checked out the clients ensuring accuracy of client information as well as completeness of co-pays and charges.
Used Medical Center software system to generate invoices and process client payments.
Processed invoices and payments using accounting software.
Responded promptly to telephone enquiries from clients.
Registered visitors, guests and contractors upon arrival, providing access passes.
Organised and maintain office common areas.
Expertly handled complaints and recorded customer feedback to enhance guest experience.
Resolved minor customer issues and requests for information, escalating complex problems to line manager.
Performed administrative support tasks such as data entry, appointment scheduling and phone call screening.
Received and distributed all incoming mail.
Monitored medical system billing structure and configurations to maintain accurate coding of insurance claims.
Evaluated and reviewed group and individual medical case records against federal, institutional, and healthcare quality assurance criteria.
Education
High School Diploma -
Muath Bin Jabal School
Sharjah
Skills
File and records management
Meeting coordination
Database management
Problem solving
Letter writing
Data entry
Employee training
Timeline
Administrative Assistant
Sharjah Municipality-Engineering & Building Contro
01.2018 - 08.2022
Front Desk Receptionist
Sharjah City Municipality - Medical Fitness Health
05.2015 - 01.2018
High School Diploma -
Muath Bin Jabal School
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