Ibrahim Al Ali
Dubai,United Arab Emirates
Summary
Dynamic and results-driven professional with extensive expertise in project management, leveraging advanced analytics and agile methodologies to drive successful outcomes. Proficient in utilising MS Office Suite and project management tools such as Planview, iPlan, and JIRA to enhance team efficiency and communication. Demonstrates strong leadership capabilities, adept at time scheduling, budgeting oversight, risk analysis, and vendor relationship maintenance. Committed to fostering collaborative environments through effective people management and negotiation skills. Aspires to further develop strategic initiatives that optimise organisational performance.
Overview
15
15
years of professional experience
8
8
years of post-secondary education
Work history
Project Manager Expert
Federal Tax Authority
06.2025 - 06.2026
Principle Project Manager
Federal Tax Authority
11.2022 - 06.2025
Project Manager/ Scrum Master in Digital Workplace Team
Emirates Airline, Dubai
Dubai
04.2014 - 10.2022
- Managing end-to-end delivery of small to medium business IT projects and solutions.
- Key Responsibilities: Make sure that Digital Workplace Team follow the agile methodology.
- Leading cloud migration
- Make sure that all new services are governance.
- Managing Digital workplace portal (helpful guild, newsletter, governances and new features)
- Leading Evergreen session (Microsoft new features, roll out and new service) Manage the Service incidents dashboard in ServiceNow.
- Managing new applications development.
- Managing application enhancement projects.
- Leading Champion program with Microsoft for Emirates Group
- Manage project implementation within project framework and methodology in areas of cost, scope, schedule quality and resource.
- Applying best practices in projects to ensure the successful delivery of projects on time, on budget and on scope.
- Ensure the planning and execution of the project’s lifecycle activities is effective.
- Performing assessment of risks and issues during the project lifecycle.
- Responsible of financial management of the project by ensures that the costs are effectively tracked and reported to stakeholders.
- Managing and supporting the resources assigned to the project effectively.
- Manage and take part in the Project User Acceptance Testing (UAT).
- Ensures the stakeholders informed and approved the project status and progress.
Customer Service Representative in business Department
Emirates NBD Bank, Dubai
Dubai
09.2011 - 04.2014
- Key Responsibilities: Support Relationship Managers in delivering efficient and quality service to customers.
- Act as major contact point with customers support functions to ensure smooth account operations.
- Assist Relationship Managers in handling customers from different business parties and find the right solutions for customers.
- Contact customers to build relationship and respond to enquiries on account or operational matters.
- Prepare monthly performance reports for management and handle daily exception reports.
- Assist Customer Service Manager in dealing with requests and perform general office administrative duties.
Summer Job
Dubai Silicon Oasis, Dubai
Dubai
07.2011 - 08.2011
Education
Higher Diploma - Information Technology/ Web Development
Higher Colleges of Technology
Dubai 01.2008 - 01.2013
undefined
Dubai High School
Dubai 01.2005 - 01.2008
Skills
- Using MS/Office Suite
- Project management tools such as: Planview, iPlan, and JIRA
- Organized
- Time management
- Team management
- Negotiation
- Communication
- Project management
- Leadership: capable, energetic
- Advanced analytics
- Time scheduling and allocation
- Budgeting oversight
- Risk analysis techniques
- Vendor relationship maintenance
- Scrum methodology proficiency
- People Management
- Agile project management
- Agile methodology
- Networking proficiency
Languages
Arabic
Native
English
Fluent
Achievements and Awards
2026 Family Pillar Award – Year of the Family
2025 The Unknown Soldier (Our Support)
2025 innovative contributions in Q1 2025
2024 Distinguished New Employees Category Award
2021 Volunteer in EXPO 2020
2021 Bronze Najm
2019 Participated in Gartner Summit UK London
2015 IT Football Tournament
2015 Star Achievement “volunteer dnata for Good and National Days
2014 Best Customer Service Overall Performance (Emirates NBD)
2013 IELTS certificate Band (5.00)
2011 Participated in the Education Without Border (EWB) event.
2010 Participated in “15th Dubai World Cup”.
2007 Participated in “Expo-Sciences International”.
2004 – 2005 Participated in “clean your country”.
2002 – 2003 Excellence in Education.
Training Attended
- 2026 total session 17 in Jahaz 2024-2026
- 2026 Embracing a World-Class Mentality
- 2025 Leadership
- 2025 Understand How AI Impacts You and Your Government
- 2025 GRPC (1) تدريب على رأس العمل ورشة تدريبية لنظام
- 2025 Driving Digital Transformation with Generative AI
- 2023 Masterclass – Project Portfolio Management
- 2023 Certificate of Completion Introduction to Disciplined Agile
- 2023 Certified SAFe 5 Scrum Master
- 2023 Corporate tax Foundation Training in Arabic
- 2021 Becoming an Agile Coach
- 2020 Agile Fundamental Training
- 2020 Artificial Intelligence for Project Manager
- 2020 Scrum Master Advanced
- 2019 Certified SAFe Agile Training
- 2019 Motivating and Engaging Employees
- 2019 Coaching Skills for Leaders and Managers
- 2019 Project Management Foundations
- 2018 National Service
- 2016 Mastering Presentations
- 2015 Project Management Essentials Workshops
- 2014 Customer service Training
- 2014 Training-Business Writing Essentials
- 2014 IELTS Skills Training
- July – 2007 Army training course.
- June – Aug 2006 Carpentry training course.
- July 2005 Handicraft basic training course
- June – Aug 2005 Electronic training course.
- June – Aug 2005 Computer Course
- June– Aug 2005 Electricity Course
- 2000 – 2002 Future handicraft training course.
Timeline
Project Manager Expert
Federal Tax Authority
06.2025 - 06.2026
Principle Project Manager
Federal Tax Authority
11.2022 - 06.2025
Project Manager/ Scrum Master in Digital Workplace Team
Emirates Airline, Dubai
04.2014 - 10.2022
Customer Service Representative in business Department
Emirates NBD Bank, Dubai
09.2011 - 04.2014
Summer Job
Dubai Silicon Oasis, Dubai
07.2011 - 08.2011
Higher Diploma - Information Technology/ Web Development
Higher Colleges of Technology
01.2008 - 01.2013
undefined
Dubai High School
01.2005 - 01.2008