Ibrahim Alharrim

Business Analyst & Change Management Administrator

Dubai Health Authority DHA

02.2021 - Current

Consult with business partners (e.g., Internal DHA Teams: IT, Policy, Data Quality) and healthcare providers to understand business objectives, gather requirements, establish priorities, and set project direction.
Champion KPIs for the department; responsible for monitoring and coordinating KPI-related projects, including strategic projects, process KPIs, and central KPIs: (7 Strategic KPI projects, 5 Process KPIs, 12 Central KPIs).
Collaborate with product development teams to define product requirements, prioritize features, and drive product roadmap planning and support based on market needs and customer feedback.
Conduct business requirement workshops and meetings with all project stakeholders, translating and documenting requirements into process flows, charts/diagrams, and user stories.
Work with IT and relevant teams to review user stories, assign scoring (e.g., Story Points), and define/refine acceptance criteria.
Prepare comprehensive business cases, scopes of work (SOWs), and use case reports.
Engage with stakeholders, including patients, healthcare providers, EMR vendors, and insurance providers, to ensure seamless project execution and issue resolution.
Conduct quantitative and qualitative analyses, such as user role analysis, scenario analysis, SWOT analysis, partner analysis, surveys, and focus group analysis for various business cases (e.g., Excel, Power BI).
Lead training sessions for licensed Dubai clinicians under the NABIDH project, including workshops and survey conduction: ( +200 Training session, +15 Workshops led ).
Oversee operations tasks, such as updating and monitoring databases, addressing access issues, and coordinating with relevant teams to resolve issues.
Act as the primary contact for the call center to address queries and resolve issues from patients and healthcare providers.

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