IBRAHIM ALMALEKI
Abu Dhabi
Summary
Influential GSO in Healthcare industry with strong desire to help guests create memorable experiences. Compassionate client services professional with experience defusing tense situations. Focused on surpassing team goals and delighting guests to encourage repeat business.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Guest Service Officer (GSO)
Clinical Management Solutions
04.2023 - Current
- Assisted in resolving billing disputes by thoroughly reviewing charges and offering appropriate solutions.
- Built strong relationships with repeat guests, recognizing their preferences and anticipating their needs upon arrival.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness.
- Monitored inventory levels of front desk supplies, placing orders as necessary to maintain optimal stock levels.
Internal Auditor
Finance
07.2021 - Current
- Assisted in the preparation of audit reports that clearly communicated findings and recommendations to key stakeholders.
- Performed internal audits of financial and departmental operations, developing risk assessments and conducting process walkthrough for compliance with documented processes.
- Identified and reported audit issues.
- Contributed to a positive work environment by collaborating effectively with colleagues across all levels of the organization.
Cashier Supervisor
Finance
12.2020 - Current
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
Accountant
RCM (Revenue Cycle Management)
08.2018 - Current
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Streamlined month-end closing processes, resulting in reduced time spent on financial reporting tasks.
Education
Bachelor of Science - Business Admiration in Accounting
Liwa College of Technology
Abu Dhabi, United Arab Emirates12.2025
High School Diploma -
Hamza Bin Abdul Muttalib High School
Abu Dhabi, United Arab Emirates06.2013
Skills
- Accounting
- Health Insurance Services
- Customer Service
- Problem solving
- Flexible and reliable
- RCM-insurance claiming (Health industry)
- Guest Relations
- Computer Skills
- Flexible Schedule
- Guest accommodations
- Payment Processing
- Financial Transactions
- Event Planning
- Cross-cultural sensitivity
Languages
Arabic
English
National Service
I served military service and was the first with distinction. I volunteered in the military for two and a half years. 01/09/2014 - 31/04/2017
I worked in Abu Dhabi Dubai border in the Pandemic 2020 - 2021
References
Imperial Collage London Diabetes, 02-4040800
Hobbies
I have a deep appreciation for various genres of movies, which not only serve as a source of entertainment but also as a means of learning and exploration. I particularly enjoy science fiction movies because they provide a fascinating glimpse into future possibilities and the endless potential of human creativity and innovation.
Additionally, I have a keen interest in historical films as they offer insightful perspectives on past events, cultures, and significant figures, helping me understand different historical contexts and their impacts on the present.
Horror movies also intrigue me with their ability to evoke strong emotional responses and explore the complexities of fear and the unknown. Each of these genres enriches my understanding of different storytelling methods and enhances my critical thinking skills.
Alongside my passion for movies, I am also an avid video gamer. Video games enhance my strategic thinking and problem-solving skills, providing interactive experiences that challenge my creativity and quick decision-making. Each of these interests—movies and video games—enriches my understanding of different storytelling methods and enhances my critical thinking skills.
Timeline
Guest Service Officer (GSO)
Clinical Management Solutions
04.2023 - Current
Internal Auditor
Finance
07.2021 - Current
Cashier Supervisor
Finance
12.2020 - Current
Accountant
RCM (Revenue Cycle Management)
08.2018 - Current
Bachelor of Science - Business Admiration in Accounting
Liwa College of Technology
High School Diploma -
Hamza Bin Abdul Muttalib High School
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