IBRAHIM BADHUSHA
Business Development Manager
Dubai
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Managing Director
Badhusha Group of Companies
Madurai
01.2016 - Current
- Identifying and pursuing new business opportunities, developing new markets, and cultivating relationships with customers, suppliers, and partners
- Developing and implementing the company's overall strategic plan, which includes setting goals and objectives, creating budgets, and determining priorities
- Building and leading a strong management team, setting performance goals, and motivating employees to achieve them
- Ensuring that the company's culture and values are maintained and promoting a positive work environment
- Ensuring that the company complies with all applicable laws and regulations, as well as its own internal policies and procedures
- Maintaining high standards of ethical conduct and corporate responsibility.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
Business Development Manager
Civilian Security
Dubai
08.2014 - 08.2016
- Leading a team of 55 employees to drive the overall business strategy and organization's vision by evaluating new business opportunities, and long-term growth potential to support the organization in the realization of the company's vision and achieve the business goals
- Securing/acquiring contracts for security services from various corporate entities, as well as catering to the needs of VVIP and VIP clients
- Implementing initiatives that ensure best-in-class operational execution is achieved by aligning operational functions of cross-functional teams throughout the organization
- Identifying areas for growth in the security services market and developing strategies to capitalize on them
- Conducting market research to identify potential clients and competitors in the security services market
- Collaborating with airport management and relevant stakeholders to identify security needs and requirements
- Providing support to clients and addressing any issues or concerns related to security services
- Keeping up-to-date with industry trends and developments in airport security operations and sharing knowledge and best practices with relevant stakeholders
- Ensuring compliance with national and international regulations and standards in airport security operations.
Business Development Manager
Badhusha Group of Companies
Madurai
04.2005 - 06.2014
- Spearheaded a staff of 20 individuals to steer the company's sales, enhance business volumes & growth and achieve revenue and profitability norms
- Oversaw the activities of all departments and maintained positive relationships with employees
- Addresses issues related to product, process, and quality systems
- Verified account details for audit purposes
- Monitored billing and inventory check through Tally 9 ERP
- Monitored advertising campaigns and promotional activities with an emphasis on driving incremental business opportunities and the generation of revenue.
Education
MBA (Aviation Management) - Aviation Management
Emirates Aviation College
Dubai BBA (Management) - Business Administration
Thiagarajar College
Madurai TamilNadu IndiaSkills
Aviation & Customer Service Management:
Aviation Customer Service Management
Passenger Experience Enhancement
Airline Operations Coordination
Airport Operations Management
Customer Relationship Management (CRM)
Service Level Agreement (SLA) Compliance
Cross-functional Team Leadership
VIP/High-Profile Client Management
Administrative & Leadership Skills:
Administrative Operations Oversight
Team Training & Development
Process Improvement & Optimization
Scheduling & Workforce Management
Budgeting & Resource Allocation
Data-Driven Decision Making
Project Management
Conflict Resolution & Mediation
Communication & Technology Skills:
Stakeholder Communication
Multilingual Proficiency (mention specific languages if applicable)
Client Issue Escalation & Resolution
Reporting & Performance Analysis
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Customer Feedback Systems
Aviation Software Platforms (mention specific systems if applicable)
Attributes
- Unwavering Professionalism
- Strategic Leadership
- Insatiable Curiosity
- Impeccable Communication skills
Knowledgepurview
- Offering profound knowledge and experience in Sales & Marketing, Business Development, Customer Relationship Management, and People Management.
- Skilled in managing overall profitability of airport operations and strategic utilization of resources to achieve business objectives.
- Knowledgeable in managing passenger services, ramp/cargo services, and ground operations to meet company policies and regulations.
- Proven track record of delivering excellent customer service and resolving complaints and inquiries from multi-cultural people.
- Proficient in maintaining cordial relationships with VIP guests/privileged passengers to achieve customer satisfaction and business retention.
- Well-versed in Global Distribution System (GDS) and other airline product lines such as Amadeus, Galileo, and Sabre.
- Capable of developing new business opportunities and conceptualizing business strategies to provide relevant input in developing aviation services.
- Comprehensive knowledge of travel documents such as passports, visas, and international travel documents.
- Skilled in building and maintaining healthy business relations with key clients and ensuring customer satisfaction by achieving delivery and service quality norms.
Projects
Presentation and Case Study - Air Asia Implementation in India Cochin International Airport and Development Strategy Emirates Customers Quality Planning A Study on Customer Satisfaction - Toyota Cars at Anaamalais Toyota, Madurai
Languages
Arabic
Intermediate (B1)
English
Bilingual or Proficient (C2)
Malayalam
Upper intermediate (B2)
Tamil
Upper intermediate (B2)
Hindi
Intermediate (B1)
Timeline
Managing Director
Badhusha Group of Companies
01.2016 - Current
Business Development Manager
Civilian Security
08.2014 - 08.2016
Business Development Manager
Badhusha Group of Companies
04.2005 - 06.2014
MBA (Aviation Management) - Aviation Management
Emirates Aviation College
BBA (Management) - Business Administration
Thiagarajar College