Ibrahim Badreldin Ibrahim
Administration Officer
Dubai
Summary
I am an enthusiastic and dedicated professional with extensive experience in Back-end Operations, Collections, Call Center operations, and Administration. My passion for delivering exceptional service and driving team success motivates me to contribute effectively to my role. I am eager to leverage my skills and expertise to enhance operational efficiency and foster a collaborative environment.
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 6 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Administrative Officer
DU
04.2018 - 04.2024
- Monitor customer accounts to identify outstanding debts
- Allocate incoming payments to correct accounts and invoices.
- Assess customer creditworthiness through credit checks and financial analysis.
- Follow up and Track customers Invoices and Assess customer creditworthiness through credit checks and financial.
- Maintain accurate records of all credit control activity and communications.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
Collections Specialist
DU
01.2017 - 03.2018
- Reduced overdue accounts by 30% through strategic follow-up techniques
- Negotiated payment plans, recovering 20% more debt than the previous year.
- Achieved 95% collection rate, boosting company cash flow significantly.
- Utilized CRM software to streamline the collections process effectively.
- Collaborated with sales team to resolve disputes, increasing satisfaction
- Optimized internal inquiry response times by 40% through improved tracking systems and follow-up.
Customer Service Representative
RTA
01.2016 - 01.2017
- Exceeded sales targets by 30% through effective communication skills.
- Resolved customer inquiries with a 95% satisfaction rate.
- Utilized CRM software to track and enhance customer interaction
- Developed strong rapport with clients, boosting repeat business.
- Handled high-volume calls while maintaining quality service.
- Boosted revenue by 30%, enhanced customer satisfaction to 95%, optimized CRM efficiency.
Administrative Officer
Miraco
05.2013 - 04.2014
- Managed schedules, enhancing team productivity and time management.
- Coordinated events, increasing employee engagement and morale.
- Developed training materials, improving the onboarding process by 40%.
- Facilitated communication between departments, fostering collaboration.
- Handled customer inquiries, improving satisfaction ratings by 20%
- Optimized operations by managing schedules, coordinating events, developing training materials, facilitating inter-department communication.
Education
BBA - Business Administration and Management
Omdurman Al Ahlyia
Skills
Team Management
Problem solving
Communication
Analytical Thinking
Conflict resolution
MS office
Documentation and control
Office management
Timeline
Administrative Officer
DU
04.2018 - 04.2024
Collections Specialist
DU
01.2017 - 03.2018
Customer Service Representative
RTA
01.2016 - 01.2017
Administrative Officer
Miraco
05.2013 - 04.2014
BBA - Business Administration and Management
Omdurman Al Ahlyia