IBRAHIM FATUMA
Abudhabi
Summary
Highly motivated individual with 4 year of experience in the position of Play attendant/ Waitress.
Energetic and dependable professional with excellent customer service, organizational and communication skills. Anticipates customer needs and provides service proactively while quickly and accurately responding to customer inquiries. Demonstrates consistently positive attitude and creates welcoming atmosphere for customers and colleagues.
Overview
4
4
years of professional experience
Work History
Kids Play Attendant/ Waitress
Pickl Brands
Abudhabi
12.2022 - Current
- Guarantees the safe operation and evacuation of rides in case of accident or breakdown Guarantees children are signed in and out of appropriate areas when needed.
- Completes all log entries in the log book on daily basis as required. Guarantees proper opening and closing of all rides, machines and points of sales in the assigned area at the end of the shift/business hours.
- Aware of gaming techniques of available games to answer guest inquiries about features of the games in the respective area of work to insure safe and proper use.
- Adheres to all the company’s policies and procedures with regards to Health and Safety, grooming, code of conduct, working hours and attendance.
- Ensures that games, rides and any company property in the store are handled in the right manner to prevent damage.
- Supervises and monitors stock movements from the store to Redemption and/or machines.
- Acts as a Health and Safety representative when and where required as per the Management instructions in addition to any other duty assigned by the Store Management.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Proved successful working within tight deadlines and a fast-paced environment.
- Enforced adherence to health and safety protocols, contributing to safe environment for all.
Kids Play Attendant
1762
Abudhabi
11.2021 - 11.2022
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Handled cash transactions accurately, ensuring proper documentation for financial records.
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.
- Provided exceptional customer service by promptly addressing guest needs and requests.
- Utilized strong interpersonal skills to establish rapport with guests.
- Facilitated smooth operation of events by setting up venues according to specific requirements.
- Monitored guest facilities for cleanliness and functionality, addressing any issues promptly to maintain high standards.
- Conducted guided tours, enriching guests' experiences with informative and entertaining presentations.
- Assisted in training new attendants, sharing best practices and tips for efficient service.
Education
High School Diploma - Journalism And Mass Communication
Makerere College
Uganda07.2019
Skills
- Computer literate
- Self-motivation
- Communication skills
- Customer service
- Creativity
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Attention to detail
- Cash handling
- Hospitality service expertise
- Service prioritization
- Active listening
References
Upon Request
Languages
English
Advanced (C1)
Timeline
Kids Play Attendant/ Waitress
Pickl Brands
12.2022 - Current
Kids Play Attendant
1762
11.2021 - 11.2022
High School Diploma - Journalism And Mass Communication
Makerere College