Ibrahim Fawzy
Al Ain
Summary
Seasoned Captain with extensive experience in hospitality operations across Egypt and the United Arab Emirates. Managed dining services and led teams to enhance guest experiences. Excels in problem-solving and communication, upholding high standards in food presentation and service. Committed to contributing to a hotel team dedicated to exceptional guest service.
Overview
2
2
Languages
1
1
Certification
4
4
years of professional experience
Work History
Waiter
Jaz Mirabel
Sharm ELsheikh, Egypt
10.2022 - 10.2023
- Greet new customers warmly and explain menu items clearly for first impressions.
- Take drink orders quickly, processing details accurately to start service smoothly.
- Serve meals and drinks promptly, supporting customer satisfaction with attentive care.
- Process high-volume food and drink orders quickly during peak periods.
- Support team members during rush hours, maintaining workflow momentum together.
- Maintain hygiene and safe food-handling standards to meet full compliance.
Captain
Blue Diamond Resturant
Al Ain, UAE
06.2025 - Current
- Directed emergency response actions during critical incidents, minimising damage and ensuring crew safety.
- Instructed kitchen staff on customer preferences and dietary requirements to ensure satisfaction.
- Supported customers with special needs through personalised assistance and advocacy.
Captain Waiter
Jaz Dahabeya Hotel
Dahab, Egypt
03.2024 - 06.2025
- Hold daily briefings to cover menu allergies and customer preferences.
- Discuss special menu allergy details and customer tastes during shift briefings.
- Set tables with clean cutlery, crockery, and glassware before each sitting.
Education
Certificate of Higher Education - Commerce
Facutly of Commerce Tanta Univeristy
Egypt01-2020
Skills
- Food safety standards
- Hygiene practices
- Order management
- Event coordination
- Customer service
- Team collaboration
- Clear communication
- Team leadership
- Time management
- High energy
Languages
Arabic
Proficient
C2
English
Upper Intermediate
B2
Certification
- WAITER certificate
- employee of month march 2023
- food and baverage department hygiene
- captain certificate
Timeline
Captain
Blue Diamond Resturant
06.2025 - Current
Captain Waiter
Jaz Dahabeya Hotel
03.2024 - 06.2025
Waiter
Jaz Mirabel
10.2022 - 10.2023
Certificate of Higher Education - Commerce
Facutly of Commerce Tanta Univeristy