Ibrahim Hassan
Dubai
Summary
Communication specialist with 7+ years of experience in association management, operations coordination, customer service, and translation. Proven ability to communicate effectively, organize information, and multi-task in a fast-paced environment.
Overview
8
8
years of professional experience
Work History
Association Management Specialist
Dubai Chambers - MCI Middle East
01.2023 - Current
- I am the go-to person for smooth communication between MCI and Dubai Chambers. I manage all communication channels, resolve issues, and provide updates on mutual projects.
- Adept at moderating c-suite meetings for 10+ UAE companies, ensuring productive discussions and on-track outcomes
- Expert in crafting clear, concise, and error-free content in English and Arabic for a variety of purposes.
Freelance Translator and Proofreader
Self-Employed
04.2016 - Current
- Translated and reviewed 10,000 words per month for different clients. (English - Arabic).
- Main specialty: marketing materials, technical documents, press releases, and general content.
- Received positive feedback from clients for my ability to adapt to their specific style and tone
Operations Coordinator
Dnata
01.2022 - 12.2023
- Organized and managed large-scale shore excursion programs for cruise ship guests.
- Managed the embarkation and disembarkation process for large groups of passengers.
- Identified and resolved guest concerns and issues quickly and efficiently.
Customer Service Representative
Maids.cc Tadbeer
11.2018 - 01.2022
- Improved customer satisfaction rates by 20% through implementation of new customer service strategies and processes.
- Managed a team of customer service representatives and legal advisors, providing guidance and support to ensure high-quality services for clients
- Successfully resolved 95% of customer complaints, resulting in increased customer loyalty and retention.
Education
Bachelor of Science - Economics
Tishreen University
Syria11.2012
Skills
- Managing Multiple Tasks
- Engaging Communications
- Teamwork and collaboration
- Dependability
- Attention to details
- Proofreading and Editing
- Client Meetings
- Stakeholder Engagement
- Writing (Arabic and English)
Languages
Arabic
English
Timeline
Association Management Specialist
Dubai Chambers - MCI Middle East
01.2023 - Current
Operations Coordinator
Dnata
01.2022 - 12.2023
Customer Service Representative
Maids.cc Tadbeer
11.2018 - 01.2022
Freelance Translator and Proofreader
Self-Employed
04.2016 - Current
Bachelor of Science - Economics
Tishreen University
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