Ibrahim Hndi
Syria,UAE
Summary
Dedicated professional with a strong background in customer service excellence and complaint resolution. Demonstrates exceptional flexibility in organising time and adapting to various work requirements, including the ability to work night shifts and ensure 24-hour departmental efficiency. Proficient in Microsoft Office skills, C++ and C# programming languages. Known for creative thinking and a commitment to maintaining efficient work continuity.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work history
Squared Financial
Customer Service Representative
Dubai, UAE
02.2025 - 11.2025
- Provided professional customer support via phone, email, and live chat in a fast-paced financial services environment.
- Assisted clients with account inquiries, platform navigation, and service-related issues.
- Maintained accurate and up-to-date customer records while ensuring confidentiality and compliance.
- Resolved customer complaints efficiently, achieving high satisfaction levels.
- Collaborated with internal departments to escalate and resolve complex cases promptly.
- Met strict KPIs related to response time, resolution quality, and customer experience.
Customer service representative
Kama Capital L.L.C
Dubai, UAE
02.2023 - 01.2025
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
- Maintained client databases with updated customer information and current service plan agreements.
- Handled live chat queries within strict timeframe targets.
- Provided emergency call handling.
- Achieved call centre response and call duration targets, delivering efficient customer care.
- Responded promptly to phone and email inquiries.
- Prioritised email correspondence for streamlined communication flow.
- Managed customer support calls, email correspondence and support ticketing system.
- Coached junior support staff in delivering responsive, proactive technical support.
Sales officer
Al-Gadeer
Syria , SYR
03.2019 - 10.2022
- Supplied sales and marketing support to a sales force of 3000 sales reps.
- Increased sales potential, liaising with marketing and social media teams to integrate displays into current campaigns.
- Developed and executed successful social media campaigns to increase sales.
- Oversaw development of traditional and social media marketing campaigns to drive sales and customer engagement.
- Oversaw financial modeling requirements to support client billing processes.
- Built strong and trusting professional rapport to support client progress.
Education
Bachelor of Applied Science - Programming & IT
Damascus University
Syria 11.2019 - 11.2022
Skills
- Customer service excellence
- I have great flexibility in organizing time and the ability to adapt to different work requirements
- I enjoy flexibility in working shifts, including night shifts, with the ability to serve the department 24 hours a day to ensure efficient work continuity
- Complaint resolution
- Creative thinking
- Microsoft Server 2016
- Microsoft office skills
- C programming language
- C# programming language
Languages
Arabic
Proficient (C2)
English
Upper intermediate (B2)
Timeline
Squared Financial
Customer Service Representative
02.2025 - 11.2025
Customer service representative
Kama Capital L.L.C
02.2023 - 01.2025
Bachelor of Applied Science - Programming & IT
Damascus University
11.2019 - 11.2022
Sales officer
Al-Gadeer
03.2019 - 10.2022