Ibrahim Kabsoon
Dubai
Summary
Ambitious Quality Analyst with track record of dependability and leadership. 8+ years expertise Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans, and scripts. Dedicated to analyzing and resolving defects.
Overview
11
11
years of professional experience
Work History
Quality Analyst
Du Telecommunications
Dubai, UAE
04.2018 - 04.2024
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement
- Administered 30+ internal quality audits and assessed results to inform corrective action measures
- Ensure the Team Members are following company Policy and provide a correct Assessment
- Recheck Team Members work on Daily Tasks to make sure meet the company Standers and Policy
- Share Monitoring reports on weekly and monthly basis with all stakeholders
- Used Power Point to create presentations, and Score Card for flowcharts and graphs detailing data analysis results.
Collections Agent
Du Telecom
Dubai, UAE
01.2016 - 03.2018
- Monitored accounts for compliance with
established payment plans and flagged noncompliance's. - Counseled debtors on payment options and
arranged installment agreements. - Processed payments and applied to customer
balances. - Delivered exceptional customer service on
collection calls and maintained calm and
professional demeanor. - Used skip tracing and other techniques to
locate debtors. - Managed legal invoice processing for litigation
by foreclosure attorneys. - Processed payments and contracts on
accounts. - Negotiated to collect balance in full.
- Achieved performance goals on consistent
basis.
Administration Officer
Miraco
Khartoum, Sudan
05.2013 - 06.2014
- Managed daily payment processing and drafted related financial documents
- Developed strong working relationships with colleagues, contributing to a positive work environment
- Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses
- Monitored and updated employee database and managed scheduling for the team.
Education
Bachelor of Science - Business Administration And Management
Omdurman Al Ahliya University
Khartoum, Sudan02.2011
Skills
- SQL understanding
- Materials Inspection
- Continuous Improvement
- Correction action planning
- Data Analysis
Accomplishments
- Supervised team of 5.
- Team coach from the 25TH AUG 2018, Finance Operations Risk Managements.
- Resolved product issue through consumer testing - Risk Management (Verifications Team).
- Achieved employee of the month by transforming processes from manual to automatic with accuracy and efficiency.
Languages
Arabic
English
Timeline
Quality Analyst
Du Telecommunications
04.2018 - 04.2024
Collections Agent
Du Telecom
01.2016 - 03.2018
Administration Officer
Miraco
05.2013 - 06.2014
Bachelor of Science - Business Administration And Management
Omdurman Al Ahliya University