IBRAHIM KIKOMEKO
AL AIN,UAE
Summary
Friendly and open communicator with well-developed interpersonal and active listening skills. Focuses on providing timely and useful responses to customer queries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels.
Reliable customer service representative with background in providing professional and helpful support to new and existing clients. Friendly, hardworking and energetic communicator. Proven success at improving customer retention through exceptional service and account management.
Overview
2
2
years of professional experience
Work history
Customer service officer
UFORCE ALUMINIUM WORKSHOP
Al ain, UAE
2024.04 - Current
- Adapted quickly to product changes or updates, resulting in minimal disruption to service.
- Met daily targets by efficiently managing workload within set timelines.
- Liaised between customers and management for effective resolution of issues.
Secretary assistant
UFORCE ALUMINIUM WORKSHOP
Al ain, UAE
2025.03 - 2025.12
- Coordinated staff training sessions ensuring skill development.
- Resolved client queries efficiently, improving client satisfaction levels.
- Arranged appointments according to executive schedules to optimise time management.
Education
Certificate of Higher Education -
Kyambogo university
Kampala 2023-08
A-Levels - Certificate
Namugoona salaf
Kampala 2022-11
Skills
- Product knowledge expertise
Languages
Arabic
Upper intermediate
B2
Timeline
Secretary assistant
UFORCE ALUMINIUM WORKSHOP
2025.03 - 2025.12
Customer service officer
UFORCE ALUMINIUM WORKSHOP
2024.04 - Current
Certificate of Higher Education -
Kyambogo university
A-Levels - Certificate
Namugoona salaf