IBRAHIM MILUNDI
DUBAI
Summary
An enthusiastic competent, dynamic and highly motivated professional in service industry, exceeding customer expectation by providing a superior level of service and attention to details, having public relation skills communication skills and ability to remain calm under stress
Overview
6
6
years of professional experience
Work History
Sale Associate
Zorion LLC (Sacoor Brothers)
05.2023 - Current
- Engage and interact with customers in accordance with Topshop Standard Sales Associate Competencies.
- • Operating cash registers.
- Built lasting relationships with clients through customer service interactions.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Adhered to company procedures and guidelines to maintain compliance.
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
- Explained products' benefits and value, engaging customers in new stock to drive sales.
- Processed cash and card payments during busy shopping periods to minimize customer waiting times.
Store keeper
LIWA TRADING ENTERPRISES
06.2021 - 06.2022
- Replenished floor stock and processed deliveries promptly, maximizing product availability for customers.
- Responsible for handling of stocks and ensuring that there is no deterioration of the material.
- manage the store layout.
- Perform stock related duties like returning, packing, labelling and pricing goods.
- Report damaged inventories for record keeping and reimbursement.
- Generate a stock received report [MRR] timely.
- Rotate stock and dispose of surplus and expired quantities.
SALES / CUSTOME SERVICE CONSULTANT
GUESS JEANS LOS ANGELES
04.2019 - 04.2021
- Achieved monthly sales and performance KPIs for improved team success.
- Built rapport with new and existing customers to boost client retention.
- Delivered outstanding after-sales care through regular communication with customers.
- Maintained expert product knowledge for persuasive, reliable customer guidance.
- Facilitated smooth deliveries in line with customer requests.
- Kept clear, detailed customer records to maximize future sales opportunities.
- Tracked customer satisfaction rates and resolved reported complaints.
- Capable of working independently or with a group of coworkers.
- In depth knowledge of customer sale in retail.
Education
BACHELORS DEGREE - HOTEL AND INTITUTIONAL
Progressive High School, Uganda Advanced Certificate of Education
Advanced Diploma - Business Administration
Makerere University Kampala
CERTIFICATION Customer Service Specialist, LinkedIn Learning (Ongoing -
Progressive High School
2020
Microsoft Office Suite, Complete Computer & Technology -
MAKERERE UNIVERSITY
2017
Skills
- Proficient in MS Excel, MS Word, MS Outlook
- Professionalism
- Accountability
- Integrity
- Respect
- Collaboration
- Good communication skills
- Highly motivated, goal-oriented and a team player
Additional Information
Key Achievements ,
- Received Best Employee of the year award (2019) Recorded an average of 125% of sales target every month.
REFERENCES
Rosiel Fajardo
Assistant store manager
Zorion LLC [Sacoor Brothers]
P.O Box 27054 Dubai , UAE
+971569001073
Languages
English
Bilingual or Proficient (C2)
Swahili
Bilingual or Proficient (C2)
Timeline
Sale Associate
Zorion LLC (Sacoor Brothers)
05.2023 - Current
Store keeper
LIWA TRADING ENTERPRISES
06.2021 - 06.2022
SALES / CUSTOME SERVICE CONSULTANT
GUESS JEANS LOS ANGELES
04.2019 - 04.2021
Advanced Diploma - Business Administration
Makerere University Kampala
CERTIFICATION Customer Service Specialist, LinkedIn Learning (Ongoing -
Progressive High School
Microsoft Office Suite, Complete Computer & Technology -
MAKERERE UNIVERSITY
BACHELORS DEGREE - HOTEL AND INTITUTIONAL
Progressive High School, Uganda Advanced Certificate of Education
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