Ibrahim Moein Ezz El-Din
Sharjah,UAE
Summary
Results-driven professional with expertise in leadership proficiency, policy implementation, and productivity improvement strategies. Demonstrates exceptional skills in team supervision, customer relationship management, and finance management, ensuring operational excellence and sustained growth. Adept at process improvement understanding and issue resolution, fostering efficient workflows and enhanced team performance. Committed to training and development initiatives while prioritising tasks to achieve organisational objectives. Focused on driving success through decisive decision-making and strategic forecasting of team targets.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Team leader
Direct Line Company for Banking Facilities
Dubai, UAE
04.2024 - 04.2025
- Implemented new working methods which improved overall efficiency of the team operations.
- Provided comprehensive onboarding training to reduce learning curve for new hires.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Monitored daily operations whilst reducing operational cost significantly.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Developed strategies for improved performance level across the team.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
- Mediated team decision-making and problem-solving for peaceful resolutions and decision-making.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
Financial officer
Financial trading company
Dubai, UAE
04.2023 - 04.2024
- Informed board members on current economic trends affecting the industry for improved decision-making abilities.
- Decreased financial errors through meticulous record keeping and auditing.
- Led a team of junior finance professionals, fostering a culture of excellence.
- Reviewed contracts and negotiations, safeguarding against potential losses or risks.
- Managed and analysed financial data to inform strategic decision making.
- Interpreted complex financial information to non-financial colleagues, aiding understanding across departments.
- Oversaw bank reconciliations and managed short-term working capital, including credit control.
Banking Facilities Officer
Saqr Al Nuaimi Company
Dubai, UAE
04.2022 - 04.2023
- Trained new staff in facilities operations procedures, enhancing their productivity levels from the get-go.
- Fostered good clients relationships through prompt resolution of complaints and enquiries.
- Improved customer experience with proactive facility management.
- Investigated problems and determined appropriate remedies.
- Supervised full-time staff to comply with policies and guidelines.
- Negotiated contracts with clients resulting in better service provision.
- Oversaw compliance documentation to meet company standards.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Applied data analysis and problem-solving to optimise process reliability.
Education
Diploma - Physical therapy
Al-Rasheed Private University
Syria 07.2018 - 07.2021
Skills
- Decisive decision-making
- Policy implementation and enforcement
- Productivity improvement strategy
- Process improvement understanding
- Leadership proficiency
- Communication excellence
- Issue resolution
- Training and Development
- Process Improvement
- Finance management
- Task prioritising
- Team supervision
- Customer relationship management
- Client support
- Team target forecasting
- Team Leadership
Languages
Arabic
Native
English
Intermediate
Timeline
Team leader
Direct Line Company for Banking Facilities
04.2024 - 04.2025
Financial officer
Financial trading company
04.2023 - 04.2024
Banking Facilities Officer
Saqr Al Nuaimi Company
04.2022 - 04.2023
Diploma - Physical therapy
Al-Rasheed Private University
07.2018 - 07.2021
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