Ibrahim Mostafa Gawesh
Information Technology Technician & Support
Cairo
Summary
Highly adept Information Technology Technician with proven hardware and software configuration and troubleshooting expertise. Manages office-wide Local Area Network and minimizes downtime while overseeing system expansion. Excellent technical and communication skills.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Information Technology Technician & Support
Lines Contractors
Cairo
2021.04 - Current
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Conducted daily system monitoring, verifying security, integrity and availability of hardware, server resources, applications and key processes.
- Updated department documentation such as license databases, infrastructure maps and FAQs to maintain consistent response levels.
- Answered and triaged requests for assistance in order to provide top-notch support.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.
- Sales Coordinator
The Address Real Estate
Cairo
2019.06 - 2021.01
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Set up appointments with potential and current customers to promote new products and services.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Researched local markets to identify and flesh out lists of new leads for sales team follow-up.
- Maintained long-term relationships with high net-worth clients.
Sales Support Manager
Exhibition Housing Services LLC
Cairo
2017.06 - 2019.05
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Organized promotional events and interacted with community to increase sales volume.
- Developed solutions to sales challenges and maximized business opportunities.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Set weekly goals for 20 inside sales representatives.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Lead Generation
Global Travel Partners LLC
Cairo
2015.04 - 2017.05
- Initiated contact with prospects and conducted follow-up calls to garner information and qualify leads.
- Cold called perspective customers to determine product or service needs, ascertain timelines and identify decision-makers.
- Built prospect lists of potential new customers through research and identification of business opportunities.
- Entered data, ensuring accuracy and uniformity.
- Quoted prices, credit terms and other bid specifications.
Education
Bachelor of Science - Bachelor’s Degree in Information System
Modern Academy
Cairo, Egypt 2006.01 - 2010.06
Timeline
Information Technology Technician & Support
Lines Contractors
2021.04 - Current
- Sales Coordinator
The Address Real Estate
2019.06 - 2021.01
Sales Support Manager
Exhibition Housing Services LLC
2017.06 - 2019.05
Lead Generation
Global Travel Partners LLC
2015.04 - 2017.05
Bachelor of Science - Bachelor’s Degree in Information System
Modern Academy
2006.01 - 2010.06