Olesya PORGANAEVA
Dubai,United Arab Emirates
Summary
Dynamic professional with expertise in luxury customer experience and client retention, leveraging advanced skills in clienteling. Proven track record in achieving KPIs and sales goals through consultative selling techniques and effective brand storytelling. Multilingual communicator adept at conflict resolution, objection handling, and delivering compelling product narratives to enhance customer satisfaction.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
Client advisor
Acqua Di Parma
Dubai, UAE
04.2022 - Current
- Providing high-end customer service in a luxury boutique setting, ensuring client satisfaction and loyalty.
- Educate customers on product lines, including fragrance compositions and brand heritage, enhancing the shopping experience.
- Maintaining store presentation, managing inventory, and ensure compliance with visual merchandising standards.
- Treating customers as guests, by saving their data base and focusing on small details.
Business analyst
Moscow Regional Medical Information Center
Moscow, Russia
12.2020 - 01.2022
- Assist with the daily management of operational functions of the Project Team, including preparation and minutes for meetings, reporting processes, information flow.
- Formation and transmission of statistical data to the Ministry of Health of the Moscow region of the Russian Federation.
- Formation and transmission of statistical data to the Ministry of Health of the Moscow region of the Russian Federation.
Event assistant
Kremlin Palace
Moscow, Russia
06.2018 - 06.2019
- Assist with event coordination for guests.
- Worked in collaboration with the Guests team to ensure overall planning success.
- Prepared and communicated logistical specifications of the event venue.
Education
Master of Science - Medical
Sechenov First Moscow State Medical University
Moscow 09.2015 - 09.2020
Skills
- Luxury Customer Experience
- Clienteling & CRM Systems (eg, Salesforce, ClientBook)
- After-Sales Service & Client Retention
- Consultative Selling Techniques
- KPI & Sales Goal Achievement
- Multilingual Communication
- Brand Storytelling & Product Narratives
- Verbal & Written Communication
- Conflict Resolution & Objection Handling
Languages
English
Advanced
Russian
Native
Ukrainian
Advanced
Timeline
Client advisor
Acqua Di Parma
04.2022 - Current
Business analyst
Moscow Regional Medical Information Center
12.2020 - 01.2022
Event assistant
Kremlin Palace
06.2018 - 06.2019
Master of Science - Medical
Sechenov First Moscow State Medical University
09.2015 - 09.2020
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