Ibrahim Qabalan
Dubai,DU
Summary
Creative hospitality and travel industry professional with wealth of historical knowledge. Offering excellent customer service and public speaking skills. Career success working with visitors and travelers to create entertaining and educational experiences.
Overview
9
9
years of professional experience
Work History
Tour Leader
MBK Luxury Services
Dubai, United Arab Emirates
01.2020 - Current
- Enhanced customer satisfaction by providing personalized travel experiences tailored to individual interests and preferences.
- Streamlined tour logistics for smoother operations, ensuring timely departures and arrivals at destinations.
- Developed strong relationships with local vendors, negotiating favorable prices and guaranteeing quality services for clients.
- Increased tour bookings through effective marketing strategies and compelling presentation of tour offerings.
Tour Guide
Travel Karagoz
Turkey
03.2017 - 11.2019
- Enhanced visitor experience by providing engaging and informative tours of various attractions.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
Front Desk Agent
Mina Hotel
Turkey
01.2015 - 02.2017
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Education
High School Diploma -
Al Harmon Collage
Syria 04.1997
Skills
- Arts and Culture
- Marketing
- Safety Procedures
- Communication
- Problem-solving
- Leadership
- Teamwork
- Creative thinking
- Attention to detail
- Service-oriented
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Turkish
Advanced (C1)
Timeline
Tour Leader
MBK Luxury Services
01.2020 - Current
Tour Guide
Travel Karagoz
03.2017 - 11.2019
Front Desk Agent
Mina Hotel
01.2015 - 02.2017
High School Diploma -
Al Harmon Collage