Summary
Overview
Work history
Education
Skills
Languages
Timeline
BusinessDevelopmentManager
IBRAHIM YAZJI

IBRAHIM YAZJI

Summary

Diplomatic [Job Title] versed in delivering high-quality customer service. Addresses inquiries and resolves issues to foster retention and loyalty. Prove conflict-resolution skills supported by high-level emotional intelligence. Organised student eager to contribute value in customer-oriented environments. Manages high-volume workload with precise attention to detail and stringent time management. Commended for personable and tactful communication. Astute team player dedicated to customer satisfaction and retention. Possesses superior communication skills coupled with strong problem-solving and conflict-resolution abilities. Offers dependable work ethic and commitment to quality service. Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.

Overview

4
4
years of professional experience
3
3
years of post-secondary education

Work history

Coustomers Service

QALAT BAALBAK RESTURANT
Dubai, UAE
02.2023 - Current
  • Utilised computer to handle high incoming call volumes.
  • Prepared and submitted sales contracts for client orders.
  • Responded promptly to customer questions to improve customer loyalty and satisfaction.
  • Used cash registers and POS systems to request and record customer orders and compute transactions.
  • Completed opening and closing procedures each day.
  • Reduced customer wait times through optimised checkout processes.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Increased client retention by building instant rapport and establishing customer trust.
  • Maintained accurate records to simplify information flow between customer service and account management teams.
  • Achieved daily performance targets, aiding department progression towards sales goals.

Cashier

The Guest House
Damascus, SYRIA
03.2021 - 12.2022
  • Completed [Type] forms and updated internal records for completed transactions.
  • Trained and mentored new cashiers and clerks in correct processes.
  • Addressed and resolved customer complaints to maintain customer loyalty and satisfaction.
  • Prepared and submitted end-of-shift reports using [Software].
  • Greeted customers entering store and responded promptly to customer needs.
  • Checked notes carefully to spot counterfeit currency.
  • Displayed and restocked merchandise by following brand guidelines.
  • Resolved customer complaints and answered queries about store products.

Chef Assistant

Bee Way
Hama, SYRIA
05.2019 - 10.2020
  • Ordered and received deliveries of ingredients, storing appropriately to avoid product spoilage.
  • Cleaned and organised kitchen workstations to maintain smooth operations and minimise delays.
  • Maintained up-to-date knowledge of current food trends to assist with planning innovative menus to drive business.
  • Developed seasonal menus in collaboration with chef that consistently exceeded customer expectations.
  • Supported chefs to deliver smooth-running kitchen operations, serving [Number]+ guests per dinner service.
  • Delivered food to highest hygiene, quality and safety standards by strictly following regulations.
  • Thoroughly cleaned and sanitised knives and cutting boards, storing correctly to maximise kitchen efficiency.

Education

Bachelor's degree - Hotel

Masyaf Hotel School
Hama, Syria
09.2018 - 06.2021

Skills

  • Stockroom procedures
  • POS systems
  • Stock management
  • Data entry
  • Report generation
  • Project estimation and bidding
  • Service reports
  • Payment processing
  • Cheque cashing
  • Coin counting
  • Customer relations
  • Account management
  • Order taking
  • Money management
  • Restocking inventory
  • Credit and debit processing
  • Daily transaction summarising
  • Cash counting
  • Inbound call handling
  • Telemarketing
  • Interpersonal skills
  • Personable telephone manner
  • Resolving issues
  • Telesales

Languages

Arabic
Native
English
Advanced

Timeline

Coustomers Service

QALAT BAALBAK RESTURANT
02.2023 - Current

Cashier

The Guest House
03.2021 - 12.2022

Chef Assistant

Bee Way
05.2019 - 10.2020

Bachelor's degree - Hotel

Masyaf Hotel School
09.2018 - 06.2021
IBRAHIM YAZJI