Ibrahim Ahmed Haidar
Business Management
Dubai,DU
Summary
Enthusiastic manager eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. A clear understanding of assigned Tasks and the ability to train team members خvercoming difficulties with great skill. Motivated to learn, grow and excel in the career.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated leader with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Reliable employee seeking managerial position. Offering excellent communication and good judgment.
Overview
36
36
years of professional experience
7
7
years of post-secondary education
10
10
Certificates
3
3
Languages
Work History
Director – Investor Relations
TECOM Group
Dubai
06.2007 - 06.2021
- Manage all current/future after-sales transactions for resale and ownership transfer, issuance of plot site plans, plot registration, and title deed issuance at Dubai Land department.
- Ensure proper records of Investors are kept updated consistently.
- Manage all aspects of internal and external communications with investors and ensure that internal archiving system is maintained regularly.
- Effectively manage and negotiate with payment defaulter to secure and protect cash flow, by rescheduling payment plan according to company defer payment policy.
- Ensure accurate collection data is provided and presented same to senior management.
- Perform business relationship management activities with existing investors, act as focal point, and coordinate to resolve any inquiries and/or concerns raised by investors to resolve concerns and issues to avoid legal obligations
- Arrange frequent meetings with customers, to discuss project's problems, work progress, and any other suggestions to be raised
- Manage actively implementation of Internal, External, and Government auditor findings and ensures that all findings are auctioned and implemented on time to comply with Auditor report .
- Managed team of employees, overseeing hiring, training and professional growth of employees
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Increased customer satisfaction by resolving issues
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Led projects and analyzed data to identify opportunities for improvement
- Prepared variety of different written communications, reports and documents
- Carried out day-to-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
Senior Buyer
TECOM Group
Dubai
12.2000 - 06.2007
- Facilitated and coordinated sourcing team and ensured that procurement policy and procedures are implemented
- Organized and facilitated tender processing and tender awarding
- Negotiated supplier contracts and bids
- Drafted official letters to suppliers regarding rejections and acceptances of bids
- Managed team of buyers and administrators and monitor their work performance and develop their skills
- Contributed to committee of Procurement automation project and achieve implementation of oracle procurement in 2003
- Contributed to establishing Procurement policy and managed and presented awareness sessions to internal clients.
Events Team Coordinator
Dubai Holding, Press Club, Dubai Shopping Festival
Dubai
01.2002 - 01.2004
- Volunteered with groups and organizations to help make measurable differences for program recipients
- Supported engaging and fun events by helping with organization and planning
- Completed clerical tasks and office duties to open full-time employees up for more critical work
- Organized event schedules and implemented reminder systems
- Used strong interpersonal communication skills to convey information to others
- Adhered to organization procedures and instructions to maintain safety for program participants and other workers
- Helped program leaders with administrative support duties
- Tracked personal volunteer hours in spreadsheets for mandatory reporting
- Met with other volunteers and program leaders to discuss new services
- Helped organize and manage events and projects
- Maintained clean facilities to better serve program needs
- Greeted visitors and answered questions about program, requirements and opportunities.
- Planned and delivered numerous activities and special events
- Greeted visitors and answered questions about program, requirements and opportunities
- Responded to questions from customers and community members
- Spoke with community organizations to further drive outreach efforts and highlight program successes
- Participated in following events: Dubai Strategy Forum 2001 & 2002,Dubai shopping festival 2003 &2004, Arab Media Summit 2002 & 2003, and Arab ICT Summit 2002.
Senior Administrative Clerk
Dubai Customs
Dubai
07.1995 - 12.2000
- Managed back-office transactions of shipping companies
- Created and maintained shipping companies' databases
- Managed and maintained shipping companies' bank grantees
- Processed and issued NOC letters to shipping companies to renew their trade licenses at Economic Department
- Contributed to ISO committee and become certified ISO, internal auditor.
- Observed company guidelines related to data protection and confidentiality to prevent information loss and breaches
- Developed improvements to enhance business reporting capabilities, support success training processes and track district goals
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional
- Produced letters and memoranda to inform stakeholders of business decisions
- Arranged meetings and appointments and updated records to assist management
- Utilized productivity tools to complete tasks and improve performance
- Composed inter-office correspondence and provided product and service information to customers
- Created and updated records and files to maintain document compliance
Call Center Agent
Emirates Telecommunication Corporation, ETISALAT
Dubai
12.1992 - 07.1995
- Received customer inquiries and complaints
- Solved customer complaints
- Coordinated with other department to follow up and solve customer complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
- Resolved over 50 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management
- Verified accurate responses to questions and inquiries by maintaining advanced product knowledge
Wireless Operator / Equipment Spare Part Storekeeper
Central Military Command - CMC
Dubai
04.1987 - 04.1992
- Manage and secure wireless communications
- Receive and sent verbal messages and telegrams
- Manage and maintain store parts in/out transactions
- Maintain and monitor store inventory of equipment spare parts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked flexible hours across night, weekend and holiday shifts.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Education
Bachelor of Business Administration - Management
The American University
Dubai, UAE 06.2004 - 06.2008
Diploma of Computer Studies - Computer Science And Programming
Al Khwarizmi Centre
Dubai , UAE 09.1994 - 09.1995
High School Diploma -
Imam Al Malik School
Dubai, UAE 05.1984 - 05.1986
Skills
Negotiating Skills
undefinedCertification
Leading High Performing Teams
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Leading High Performing Teams
12-2019
Finance for Leadership
11-2017
Project Management Simulation
08-2017
Negotiating Contracts Successfully
11-2014
Leadership and Communication
10-2013
Negotiating Skills
10-2011
Communication and Conflict Management
04-2010
Director – Investor Relations
TECOM Group
06.2007 - 06.2021
Meirc Certified Contract Management Professional
03-2007
Project Management Fundamentals
01-2007
Procurement Best Practices
08-2006
Bachelor of Business Administration - Management
The American University
06.2004 - 06.2008
Events Team Coordinator
Dubai Holding, Press Club, Dubai Shopping Festival
01.2002 - 01.2004
Senior Buyer
TECOM Group
12.2000 - 06.2007
Senior Administrative Clerk
Dubai Customs
07.1995 - 12.2000
Diploma of Computer Studies - Computer Science And Programming
Al Khwarizmi Centre
09.1994 - 09.1995
Call Center Agent
Emirates Telecommunication Corporation, ETISALAT
12.1992 - 07.1995
Wireless Operator / Equipment Spare Part Storekeeper
Central Military Command - CMC
04.1987 - 04.1992
High School Diploma -
Imam Al Malik School
05.1984 - 05.1986
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