Ibrahim Hassan Abdelhay Daoud
Sharjah,UAE
Summary
Dependable personnel professional skilled in supporting payroll and human resources teams. Plans methodically to achieve duties to deadline. Detailed and focused for reliable results across administrative tasks. Versatile professional with high credentials in human resources and business. Demonstrates calmness during stressful situation to assist employees. Devoted to increase company performance and hire and maintain stellar employees.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work history
Senior public relations Officer
Kings & Queens Restaurants & cafe LLC
Dubai, UAE
02.2023 - Current
- Handled high-volume telephone and email enquiries to minimise backlogs.
- Kept appropriate stock levels to match expected demand.
- Successfully delivered on tasks within tight deadlines.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Managed UAE employee engagement events calendar to promote seamless scheduling.
- Collated information for employee status reports, enabling payroll, performance and compliance reviews.
Store manager
7MD Store LLC
Dubai, UAE
08.2020 - 02.2023
- Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.
- Determined strategic direction of organisation based on industry knowledge and market research.
- Exceeded sales targets consistently by assisting customers in selecting and purchasing merchandise.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
- Provided excellent customer care through prompt complaint resolution and quality of service.
- Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
Public relations officer
Al-Futtaim Group Company
Dubai, UAE
10.2017 - 02.2020
- Handled high-volume telephone and email enquiries to minimise backlogs.
- Kept appropriate stock levels to match expected demand.
- Successfully delivered on tasks within tight deadlines.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Managed UAE employee engagement events calendar to promote seamless scheduling.
- Collated information for employee status reports, enabling payroll, performance and compliance reviews.
HR assistant
Methaq Insurance Company
Dubai, UAE
02.2013 - 08.2017
- Supported HR Managers in developing performance management procedures, increasing operational productivity.
- Assisted in developing new HR initiatives, projects and procedures.
- Published current vacancies with clear job and applicant criteria.
- Checked payroll matched assigned budgets, reporting discrepancies.
- Updated records with employee status, personal information and agreement term changes.
- Devised improved file storage methods for ease of document retrieval.
- Understood importance of strict confidentiality at all times and handled confidential personal information.
- Maintained clear, accurate salary records for improved department budgeting.
Sales and customer service representative
ADIB (Abu Dhabi Islamic Bank)
Dubai, UAE
05.2011 - 01.2013
- Utilised persuasive communication skills to overcome objections and secure sales.
- Maintained current knowledge of company products and services to accurately answer client questions and make appropriate recommendations.
- Implemented strategies to retain and nurture long-term customer relationships.
- Listened actively to offer accurate information and best solution to their needs.
- Assessed customer needs to tailor product recommendations to individual requirements.
- Implemented customer follow up to uphold service standards.
- Maintained detailed records of customer interactions and transactions for efficient follow-up.
Education
Bachelor of Science in Hotel management - Hotel and Tourism
Al-Mansura Hotel Management School
Egypt 09.1997 - 01.2002
Skills
- Administrative writing and reporting
- Database management
- Payroll input
- Microsoft Office
- Employee policy implementation
- Employment law
- Accounting
- Public relations
- Social media marketing
- Marketing
Languages
Arabic
Native
English
Fluent
Russian
Intermediate
Timeline
Senior public relations Officer
Kings & Queens Restaurants & cafe LLC
02.2023 - Current
Store manager
7MD Store LLC
08.2020 - 02.2023
Public relations officer
Al-Futtaim Group Company
10.2017 - 02.2020
HR assistant
Methaq Insurance Company
02.2013 - 08.2017
Sales and customer service representative
ADIB (Abu Dhabi Islamic Bank)
05.2011 - 01.2013
Bachelor of Science in Hotel management - Hotel and Tourism
Al-Mansura Hotel Management School
09.1997 - 01.2002