Ibrahim Saber Ibrahim

Project Management

•Coordinated and delivered multiple projects within defined timelines and constraints, including: -

- Migrating CentOS 7 to Rocky Linux 9.4 across 300+ sites, ensuring smooth transition and project deadlines.

- Transitioning from Sophos Antivirus to SentinelOne, enhancing endpoint security on schedule.

- Migrating on-premises resources to NFV cloud infrastructure for 140 sites, meeting project milestones.

- Conducting Proof of Concept (POC) for SAML/Auth0 integration with Wi-Fi SSID, managing feedback collection and timeline creation.

- Coordinating SAML/OAuth integration for server applications to enhance security protocols.

Team Coordination and Tracking

• Coordinated activities and delegated weekly/monthly tasks to the L2 team, ensuring alignment with project milestones and organizational goals.

• Tracked project progress, assessed roadblocks, and escalated issues to management for timely resolution.

• Facilitated collaboration across teams, ensuring effective information flow to achieve project objectives.

• Acted as a key liaison between technical teams and management to resolve project challenges and deliver results.

System and Infrastructure Coordination

• Oversaw virtualization and cloud platform migrations (Nutanix AHV, VMware, NFV) to support scalability and performance.

• Coordinated Backup implementation, ensuring business continuity and disaster recovery goals were met.

• Developed and maintained monitoring dashboards to track projects performance.

• Utilized tools like AWS CloudWatch to monitor cloud resources and optimize system usage.

• Directed cross-team efforts to achieve project goals, ensuring all deliverables aligned with deadlines.

• Provided technical leadership to L2 teams and resolved escalated issues with proactive coordination.

• Supported TLs by maintaining documentation, preparing reports, and ensuring compliance with standards.

Achievements

• Improved security posture through the timely migration to SentinelOne and adoption of SAML/OAuth protocols.

• Optimized cloud and on-premises resource management, ensuring efficient use of technology across 140+ sites.

• Project Coordination: Collaborated with cross-functional teams to coordinate activities, ensuring alignment with project timelines and achieving desired goals.

• Stakeholder Communication: Acted as a liaison between stakeholders, facilitating the flow of information and ensuring project milestones and deliverables were clearly communicated.

• Task Management: Organized, tracked, and reported on project activities, producing regular and ad hoc updates to monitor progress and address roadblocks effectively.

• Documentation and Compliance: Collected, reviewed, and maintained project documentation, ensuring conformance with established standards and accuracy of detailed information.

• Vendor Coordination: Managed communication with vendors to align deliverables with project requirements and schedules.

• Issue Resolution: Identified and escalated roadblocks to management, offering solutions to maintain momentum toward project completion.

• Process Improvement: Applied problem-solving and analytical skills to research alternatives, support project decisions, and enhance workflows.

• Time and Resource Management: Coordinated resources to ensure timely completion of tasks, adhering to deadlines and optimizing project efficiency.

• Collaboration: Worked with team members to achieve project milestones, contributing to the successful execution of medium-to-large-scale projects with guidance.

• Provisioning and Onboarding: Successfully provisioned over 120,000 students and more than 3,000 teachers to the Alef Platform across UAE schools. Played a key role in onboarding over 22,000 schools in Indonesia and managed schools' provisioning in the United States, ensuring seamless platform integration and user access.

• Administrative Support: Coordinated the administration of the Alef Platform, enabling user access and ensuring efficient system operations.

• Documentation Development: Created detailed documentation for the administrative journey, collaborating closely with the Product team to align processes with system requirements.

• G-Suite Administration: Managed G-Suite environments, including user policies, device management, and application configurations, to enhance productivity and security.

• Application Verification: Verified the functionality and drove continuous improvement of in-house developed applications to ensure they meet organizational needs.

• Project Leadership: Led and coordinated projects with diverse attributes, needs, and priorities, ensuring alignment with organizational goals and stakeholder expectations.

• API Utilization: Leveraged existing APIs to develop applications that optimize resource utilization and streamline workflows.

Script Testing and Maintenance: Conducted testing, debugging, and updates to scripts, ensuring system automation and process efficiency.

• Process Automation: Implemented automation solutions, including scripts and code, to replace manual processes and enhance operational efficiency.

• Delivered end-to-end IT support to a site with 1,100 users, addressing hardware, software, and application issues to ensure seamless operations.

• Identified and implemented effective hardware and software solutions to meet user needs.

• Diagnosed and resolved technical faults, providing timely troubleshooting and repairs.

• Configured and monitored servers and network devices, maintaining network reliability and performance.

• Resolved complex network issues, including routing and switching, to ensure connectivity and minimize downtime.

• Installed and configured hardware and software to support business operations.

• Provided hosting support and resolved website bugs and updates for the market platform.

• Identifying hardware and software solutions.

• Troubleshooting technical issues.

• Diagnosing and repairing faults.

• Working on fixing the website market bugs/updates.

• Configure/ Monitor the servers and networks related devices

• Resolving network issues implementing all the needed support as routing & switching.