Ibtihal Mohammed Issa
Dubai
Summary
Reliable and upbeat (Receptionist & Customer service) successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Assistant
Ruby Beauty Cosmetics Center
01.2022 - 10.2022
- Determined customer needs and interests to recommend Product to customers.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Maintained clean and organized work environment to maintain customer safety.
- Responded to customer calls and emails to answer questions about products and services.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
Costumer Relationship Receptionist
Smile Dental Center
03.2020 - 07.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Organizing files.
- Handled cash transactions and maintained sales and payments records accurately.
Receptionist
Modern Technology Engineering
03.2018 - 03.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained confidentiality of information regarding clients and company.
Banking Assistant
Arab Bank
07.2017 - 09.2017
- Advised customers of services and assisted bankers in delivering superior customer service.
- Assisted commercial banking team with collection and clearing of document exceptions and collected past due loan payments.
- Maintained confidentiality of private banking information with discretion, diplomacy and professionalism.
- Gathered due diligence information for loan document preparation, ordered title work appraisals and secured collateral data from lender.
- Partnered with high net worth customers and private bankers to answer complex questions and solve operational issues while delivering superior customer service.
Education
High School Diploma -
EIBFS
Sharjah06.2016
Skills
- Working in receptionist and secretary field
- Greets and welcome guests as soon as they arrive
- Good communication with clients
- Computer skills
- Arabic & English speaking
- Ensure working area is clean and presentable
- Accept payments
- Answers all calls efficiently and proficiently
- Arranging appointments and meetings
- Data entry skills
- Cash register operation
- Dependable and Responsible
- Good Telephone Etiquette
- Problem-Solving
Certification
1. High school.
2. Diploma & Higher Diploma in banking &financial studies.
3. IT Education project curriculum with MERIT.
Timeline
Customer Assistant
Ruby Beauty Cosmetics Center
01.2022 - 10.2022
Costumer Relationship Receptionist
Smile Dental Center
03.2020 - 07.2021
Receptionist
Modern Technology Engineering
03.2018 - 03.2019
Banking Assistant
Arab Bank
07.2017 - 09.2017
High School Diploma -
EIBFS
Similar Profiles
PRABEENA V. KPRABEENA V. K
Accounts and administration at Al Lotus Cosmetics And Beauty Requisites LLCAccounts and administration at Al Lotus Cosmetics And Beauty Requisites LLC
Minwoong JungMinwoong Jung
Sales Manager at Beauty Bridge CosmeticsSales Manager at Beauty Bridge Cosmetics
Tina LiuTina Liu
Nail Technician Assistant at Cosmei Beauty & CosmeticsNail Technician Assistant at Cosmei Beauty & Cosmetics