IBTISSAM TAOUSSI
Abudhabi,UAE
Summary
I'm an enthusiastic and well determined person, with a strong team sprit, after enriching experience different fields in sales ,commercial and customer service, i would like to broaden my skills and learn more about other aspects and i'm looking for a position that will allow me to apply my experiences and learn more about this field.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certificate
Work History
Customer service -Administrative assistante
Herbal Park ayurvedic medical center
Abudhabi, UAE
2023.03 - Current
-Coordinating with insurance
-Assist patients with insurance benefits and communicate with insurance companies regarding claims
-Handle all inquiries concerning insurance daily
-Process and submit insurance claims daily
-Handling office tasks, such as filing, generating reports and presentations, setting up for meetings.
-Greet and assist visitors.
-Schedule appointments and maintain calendars.
-Prepare communications, such as memos, emails, invoices, reports and other correspondence.
Technical assistant
Comdata group
Casablanca, Morocco
2020.12 - 2023.01
-Identify customers needs and help them to solve their internet problems and technical issues
-Provide technical and administrative support for clients
-Assist client in bills payment and inform about the new technologies
Customer support representative
Intelcia group
Casablanca, Morocco
2019.07 - 2021.10
-Contacting customers and identifying their needs
-Promote company's products and services
-Assist and answer costumers questions about the products
-Sale of mobile plan, internet and telephones
Education
Bachelor of Business Administration -
Hassan 1st University
Morocco 2017.09 - 2022.06
Baccalaureate degree in economics -
IBN ABBAD
Settat,Morocco 2016.09 - 2017.06
Skills
-Administrational; knowledge
-Communication
-Customer service
-Sales and marketing
-Multi-tasking
-Leadership
Languages
Arabic
Fluent
English
Advanced
French
Fluent
Certification
Certificate of best performance as customer care executive 2023
Timeline
Customer service -Administrative assistante
Herbal Park ayurvedic medical center
2023.03 - Current
Technical assistant
Comdata group
2020.12 - 2023.01
Customer support representative
Intelcia group
2019.07 - 2021.10
Bachelor of Business Administration -
Hassan 1st University
2017.09 - 2022.06
Baccalaureate degree in economics -
IBN ABBAD
2016.09 - 2017.06
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