Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

IBTISSAM TAOUSSI

Abudhabi,UAE

Summary

I'm an enthusiastic and well determined person, with a strong team sprit, after enriching experience different fields in sales ,commercial and customer service, i would like to broaden my skills and learn more about other aspects and i'm looking for a position that will allow me to apply my experiences and learn more about this field.

Overview

4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certificate

Work History

Customer service -Administrative assistante

Herbal Park ayurvedic medical center
Abudhabi, UAE
2023.03 - Current

-Coordinating with insurance

-Assist patients with insurance benefits and communicate with insurance companies regarding claims

-Handle all inquiries concerning insurance daily

-Process and submit insurance claims daily

-Handling office tasks, such as filing, generating reports and presentations, setting up for meetings.

-Greet and assist visitors.

-Schedule appointments and maintain calendars.

-Prepare communications, such as memos, emails, invoices, reports and other correspondence.

Technical assistant

Comdata group
Casablanca, Morocco
2020.12 - 2023.01

-Identify customers needs and help them to solve their internet problems and technical issues

-Provide technical and administrative support for clients

-Assist client in bills payment and inform about the new technologies

Customer support representative

Intelcia group
Casablanca, Morocco
2019.07 - 2021.10

-Contacting customers and identifying their needs

-Promote company's products and services

-Assist and answer costumers questions about the products

-Sale of mobile plan, internet and telephones

Education

Bachelor of Business Administration -

Hassan 1st University
Morocco
2017.09 - 2022.06

Baccalaureate degree in economics -

IBN ABBAD
Settat,Morocco
2016.09 - 2017.06

Skills

    -Administrational; knowledge

    -Communication

    -Customer service

    -Sales and marketing

    -Multi-tasking

    -Leadership

Languages

Arabic
Fluent
English
Advanced
French
Fluent

Certification

Certificate of best performance as customer care executive 2023


Timeline

Customer service -Administrative assistante

Herbal Park ayurvedic medical center
2023.03 - Current

Technical assistant

Comdata group
2020.12 - 2023.01

Customer support representative

Intelcia group
2019.07 - 2021.10

Bachelor of Business Administration -

Hassan 1st University
2017.09 - 2022.06

Baccalaureate degree in economics -

IBN ABBAD
2016.09 - 2017.06
IBTISSAM TAOUSSI