Ibtissem Zrari

Promoted Administration Manager in October 2021

• Created admin processes and expedited through the global internal communication to ensure smooth operations over the 4 group divisions for over 400 employee.
• Implemented and amended local group policies in adherence with the current requirement e.g. Travel Policy vs Covid restrictions
• Ensuring staff adherence to the implemented policies:Monitored Staff expenses claims- validating Department's submitted invoices _ external parties meetings-Travel request processes flow...
• Digitalized admin related requests in compliance with the corporate group policy e.g. lauched the internal travel system -Meeting rooms booking system in coordination with the IT team.
• Negociated agreement and contracts with Hotels facilities and Travel agents .
• Acting as tendering communication in charge for french language projects :

-Ensuring communication :verbal and writing with the bidding party.

-Translating administrative & technical tender documentation from

French to English and Vise versa.

• Assigned tasks and directed team of office clerks to ensure the most efficient office support for 300 employees located in the company offices.
• Trained new employees on administrative procedures, company policies and performance standards.
• Distributed the tasks and responsibilities of a current project requirement between : Admin team- shared services-facility -Procurement_Finance
• Collaborated with leaders from other departments to achieve consistent processes and meet the project deadline and the defined budget.
• initiated campaigns aimed to enhance the corporate identity : Team Building programs e.g. outings_Iftar event_Football tournament -going green campaign ...
• Analyzed data related to administrative costs and spending trends to prepare budgets and review the existing providers.

• Built continued communication with current customers and coordinated with logistics internal team and government entities to resolve the customs documentations matters.
• Connected with clients through consultative sales strategies to understand and address requirements.
• Coordinated with operations staff to resolve service problems and boost client satisfaction.
• Responded to customer calls and emails to answer questions about the services.
• Translated documentation & correspondences between company and client from english and french and vise versa.
• Communicated with clients regarding account services, statements, and balances.
• Maintained and managed customer files and databases.
• Cultivated long-lasting client relationships based on trust and solid understanding of business needs.

• Translated administrative and Technical documents from /to Arabic_French & English
• Provided verbal summaries & reports immediate use.
• Developed and promoted corporate brand,images &identity to media and Public.
• Provided oral translation verbal translations for french speaking clients during meeting and events,successfully maintained pace with native speakers to deliver real-time comprehension.
• conducted observation,visualization techniques and semi-structured interviews 7surveys for data collection at research filed sites in Algeria.