Idowu Ifeoluwaseyi Paul
Dubai
Summary
Dynamic professional with a proven track record at Emirates Flight Catering Company, excelling in team development strategies and Microsoft Office. Spearheaded training programs, enhancing employee retention by tailoring development instructions. Achieved a remarkable increase in team performance, exceeding KPI targets by up to 65%. Skilled in employee coaching and superior communication, adept at fostering career growth and operational excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
On Job Trainer
Emirates Flight Catering Company
Dubai
10.2023 - Current
- Develop and update training resources for all learners.
- Deliver structured training using varied methods effectively.
- Evaluate employee competencies and tailor development instructions.
- Evaluate training effectiveness to meet organizational goals..
- Oversee learning systems; keep records and content updated.
Team Leader
Emirates Flight Catering Company
Dubai
10.2021 - 09.2023
- Manage the day-to-day flow of operations within the team
- Proactive and flexible member of team, working across multiple sections
- Demonstrates excellent communication skills, liaising with airline staff to discuss requirements, addressing any arising issues in efficient manner
- Ensuring compliance with Health & Safety regulations throughout entire operation and services
- Drove team to consistently exceed critical Key Performance Indicator (KPI) targets by up to 65%
- Reduced personnel injuries through encouraging safe behavior in the workplace
Dispatcher
Emirates Flight Catering Company
Dubai
10.2020 - 09.2021
- Responded to emergency and non-emergency calls and recorded important information
- Advised crew and field units regarding traffic and weather conditions to minimize delays
- Oversaw route and condition of field units to manage daily schedule
- Utilized radio, phone or computer to instruct crews and field units regarding exact locations
- Detected discrepancies and reconciled quantities for clients
- Coordinated with specific departments or field units to address important matters
Flight Handler OAL
Emirates Flight Catering Company
Dubai
09.2018 - 09.2020
- Successfully delivered tasks within tight deadlines
- Replenished stock and processed deliveries to maximize product availability
- Completed duties to deliver on targets with accuracy and efficiency
- Delivered exceptional customer service by proactively listening to concerns and answering questions
Airside
Emirates Flight Catering Company
Dubai
06.2013 - 08.2018
Education
High School Diploma - Computer Engineering
Olabisi Onabanjo State University
Ogun, Nigeria11.2011
Certificate West African Examination Council - General Studies
Agidigbin Grammar School
Lagos, Nigeria07.1994
Associate of Applied Science - Statistics And R
HarvardX
Cambridge, USASkills
- Microsoft Office
- Internet
- Outlook
- Employee retention strategies
- Team development strategies
- Resource allocation
- Employee coaching and mentorship
- Key Performance Indicator (KPI) management
- Team supervision
- Food handling and sanitization
- Stocking and replenishing
- Superior communication skills
- Strong presentation
- Career development
- Knowledge transfer
- Onboarding programs
Accomplishments
- Supervised team of 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
English, Fluent
Certification
- HABC Level 2 in Food Safety (QCF) 2013
- Training the Trainer 2022
- Training the Trainer (WHO) 2025
- Safety Management IOSH 2025
Timeline
On Job Trainer
Emirates Flight Catering Company
10.2023 - Current
Team Leader
Emirates Flight Catering Company
10.2021 - 09.2023
Dispatcher
Emirates Flight Catering Company
10.2020 - 09.2021
Flight Handler OAL
Emirates Flight Catering Company
09.2018 - 09.2020
Airside
Emirates Flight Catering Company
06.2013 - 08.2018
- HABC Level 2 in Food Safety (QCF) 2013
- Training the Trainer 2022
- Training the Trainer (WHO) 2025
- Safety Management IOSH 2025
High School Diploma - Computer Engineering
Olabisi Onabanjo State University
Certificate West African Examination Council - General Studies
Agidigbin Grammar School
Associate of Applied Science - Statistics And R
HarvardX
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