IDOWU ABIOLA KAYODE
Dubai,United Arab Emirates
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Divine Building Maintenance
Ajman, UAE
10.2020 - 08.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Processed customer adjustments to maintain financial accounts.
- Recommended products to customers, thoroughly explaining details.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Collected and analyzed customer information to prepare product or service reports.
- Responded to customer requests for products, services and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service Agent
AquaBea Global Forwarding LLC Dubai
Dubai, UAE
07.2018 - 03.2020
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Facilitated communications through management of inbound and outbound customer calls.
- Provided primary customer support to internal and external customers.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved over 50 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
Clerk
AquaBea Global Forwrading LLC
Dubai, UAE
06.2013 - 06.2018
- Produced high-quality communications for internal and external use.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Prepared meeting rooms and materials and recorded important information.
- Managed tax drawers, resolved variances and filed company receipts.
- Created reports and developed improvements and enhancements to automate records and file systems.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Interacted with customers by phone, email or in-person to provide information.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Routed business correspondence, documents and messages to correct departments and staff members.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
Education
Mechanical Engineering Technology
Federal Polytechnic Offa
Offa,Kwara State Nigeria.HND in Mechanical Engineering
Institute Of Technology Kwara State Polytechnic
Ilorin, Kwara State, Nigeria.High School Diploma -
Ayedaade Grammar School Ikire
Ikire Osun StateSkills
- Daily Reports
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- Customer Retention Strategies
- Data Entry and Maintenance
- Effective Listening
- Ticket Changes
- Customer Feedback
- Reservation Confirmation
- Emergency Procedures
- Travel Assistance
- Service Delivery
Timeline
Customer Service Representative
Divine Building Maintenance
10.2020 - 08.2022
Customer Service Agent
AquaBea Global Forwarding LLC Dubai
07.2018 - 03.2020
Clerk
AquaBea Global Forwrading LLC
06.2013 - 06.2018
Mechanical Engineering Technology
Federal Polytechnic Offa
HND in Mechanical Engineering
Institute Of Technology Kwara State Polytechnic
High School Diploma -
Ayedaade Grammar School Ikire
Personal Information
Birth date: 23/08/1987 Gender: Male Status: Married Nationality: Nigerian Visa Status: Freelance vsa.
Personal skill: , Good communication ability and strong inter-personal relationship ,High sense of commitment, diligence and strong motivating ability ,Acquiring and establishing constructive ideas with strong leadership qualities ,Always achieve set target no matter how difficult it is.
Similar Profiles
jacob farleyjacob farley
Maintenance Technician at Premier Building Maintenance Services MaintenanceMaintenance Technician at Premier Building Maintenance Services Maintenance
Rosy RamosRosy Ramos
Building Clean Maintenance at Acom Building Maintenance BuildingBuilding Clean Maintenance at Acom Building Maintenance Building
Julie CechJulie Cech
Account Manager at Building Maintenance ServicesAccount Manager at Building Maintenance Services