ORIMISAN IDOWU SANDRA
Abu Dhabi,UAE
Summary
Enthusiastic Sales Assistant with knack for customer engagement and driving sales. Known for creating memorable shopping experiences that lead to repeat business and customer loyalty. Proven talent in upselling, managing inventory, and maintaining visual merchandising standards, contributing to dynamic and profitable retail environment.
Overview
1
1
Certification
8
8
years of professional experience
Work history
Senior Waitress/ Cashier
KITOPI LLC
Abu Dhabi, UAE
2021.02 - Current
- Delivered guest relations and customer service support throughout every dining visit.
- Processed guest orders and operated POS systems to handle billing accurately.
- Provided menu recommendations and used add-on upselling during service.
- Oversaw prompt food and beverage service with timely table delivery.
- Managed multiple tasks during peak times to maintain order flow.
- Partnered with team members through clear communication during busy periods.
- Upheld front-of-house cleanliness and hygiene standards during every shift.
- Processed cash and payments using correct procedures in line with policy.
- Resolved guest disputes through steady problem-solving and reassuring assistance.
- Managed greetings and seating while controlling wait times each shift.
- Handled incoming calls for reservations and provided menu details.
- Maintained an orderly front-of-house environment to support guest experience.
- Coordinated to-go orders and verified packaging accuracy before handover.
- Liaised with management on inventory control to limit food waste.
- Contributed to menu planning to broaden food choices for patrons.
- Coordinated with teams during busy shifts to keep service running.
Receptionist
IMPACT FOR SERVICES AND SPORT CONTRACT
Abu dhabi
2018.04 - 2020.09
- Welcomed clients and visitors, ensuring positive first impression for company.
- Managed phone systems, taking messages and directing calls to appropriate personnel.
- Scheduled meetings and conference rooms for staff and clients.
- Maintained office supplies inventory and placed orders as needed.
- Processed incoming and outgoing mail and packages.
- Assisted with administrative tasks, including data entry and filing.
- Provided support to HR with onboarding new employees.
- Upheld confidentiality with sensitive information handling procedures.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
Education
Degree - customer service
Application Cursa
Essential food safety training certificates - EFST
Syscom college
Abu Dhabi 2023-05
SSCE - High School Administration
Imoye senior high school
Lagos,Nigeria Skills
- Appointment scheduling and calendar management
- Filing and record-keeping
- Mail sorting and distribution
- Inventory management and ordering office supplies
- Preparing and editing documents, reports, and presentations
- Managing meeting room bookings and setups
- Handling confidential information with discretion
- Excellent verbal and written communication
- Professional phone etiquette
- Active listening and problem-solving
- Customer service and conflict resolution
- Multilingual abilities (if applicable)
- Greeting and assisting visitors with a positive attitude
- Drafting professional emails and correspondence
- Patient conflict resolution
- Dietary restriction management
- Cultural sensitivity in service
- Restaurant operations understanding
- Food pairing knowledge
- Clear handwriting for orders
Certification
- Galaxy computers and training center
- Certified executive secretary
- Al manal training center
- Medical coding
Interests
Learning new languages, Socializing with More People, traveling, Reading
Projects
WE LOVE TO PUSH BOUNDARIES, Achieved a perfect score of 100% in the kitopi we love to push boundaries project, Going fa and beyond to put my customers in a wow mood for rest of their staying experience
Affiliations
- READING
- TRAVELING
- ADVENTUROUS
References
References available upon request.
Timeline
Senior Waitress/ Cashier
KITOPI LLC
2021.02 - Current
Receptionist
IMPACT FOR SERVICES AND SPORT CONTRACT
2018.04 - 2020.09
Degree - customer service
Application Cursa
Essential food safety training certificates - EFST
Syscom college
SSCE - High School Administration
Imoye senior high school