IDREES SALAPI
Sharjah,UAE
Summary
Dedicated professional with expertise in guest relations and customer service, excelling in front desk support and communication. Proficient in complaint handling, problem-solving, and administrative support, including data entry. Skilled in inventory and stock management, with a strong ability to collaborate effectively within teams. Fluent in English and possesses strong Arabic academic reading and comprehension skills. Adept at utilising Microsoft Office tools such as Word and PowerPoint to enhance productivity.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Front Desk / Guest Relations Assistant
Queens Hotel
2020.10 - 2021.07
- Assisted with daily operations and coordinated client and guest services.
- Handled administrative tasks, data entry, and daily reporting.
- Resolved customer complaints and inquiries efficiently.
- Collaborated effectively with internal departments.
Shop Floor Assistant
TM Supermarkets
2020.01 - 2020.09
- Supported daily front-facing operations and maintained a welcoming environment.
- Managed inventory and assisted with regular stock counts.
- Ensured compliance with company health and safety standards.
- Worked closely with team members to meet operational goals.
Education
Bachelor's Degree - Shariah and Islamic Studies
Al Qasimia University
Sharjah, UAE 2022.08 - 2026.05
Diploma - Arabic Language
Alqasimia University
United Arab Emirates 2021.08 - 2022.05
Skills
- Guest Relations & Customer Service
- Front Desk Support & Communication
- Complaint handling and problem-solving
- Administrative support and data entry
- Inventory and stock management
- Teamwork and collaboration
- Fluent English and Strong Arabic academic reading and comprehension
- Microsoft Office (Word, PowerPoint)
LANGUAGES
English
Fluent
Arabic
Fluent
Certification
Professional Certificate in Islamic Banking
Sharjah Center for Islamic Economics (SCIE)
Start: 5 January 2026 | End: 29 April 2026
Language of Instruction: Arabic
References
Mr. W. Duncan, Assistant Manager, Queens Hotel Zimbabwe | +263 78 849 1091
Mr. Hussein Mwenye, Supervisor, TM Supermarkets Zimbabwe | +263 77 360 4965Timeline
Bachelor's Degree - Shariah and Islamic Studies
Al Qasimia University
2022.08 - 2026.05
Diploma - Arabic Language
Alqasimia University
2021.08 - 2022.05
Front Desk / Guest Relations Assistant
Queens Hotel
2020.10 - 2021.07
Shop Floor Assistant
TM Supermarkets
2020.01 - 2020.09