Ifthihar Ali Koolaippa Abdulkadar
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated
Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Successful Customer Service Executive with 10 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Sales and Service Representative
Al Sundus Recruitment - Emirates Telecommunication
04.2021 - Current
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
- Streamlined customer service processes for improved efficiency and reduced response times.
- Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
- Collaborated with cross-functional teams to enhance overall client experience and satisfaction levels.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Participated in ongoing training programs to stay abreast of industry trends, emerging technologies, and best practices within the field of customer service.
- Served as key point-of-contact for clients experiencing technical difficulties, offering prompt resolutions to minimize downtime.
- Proactively identified potential challenges or roadblocks, implementing solutions before issues could escalate further.
- Tailored communication methods based on individual client preferences, ensuring optimal engagement levels were maintained at all times.
Sales Executive
Genesis Telecom - Etisalat Telecommunication
12.2019 - 03.2021
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Exceeded monthly targets consistently through diligent prospecting and tailored product presentations.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Expanded market share with strategic territory planning and targeted prospecting.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
Sales Manager
Kotak Life Insurance
02.2018 - 11.2019
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Team Leader, Customer Sales and Service
Data Link Consultancy - Vodafone India Limited
03.2015 - 02.2018
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Account Executive - Payables and Receivables
GeBBS Healthcare Solutions
08.2013 - 12.2014
- Streamlined payables and receivables processes by implementing efficient systems and software tools.
- Reduced outstanding receivables by diligently following up on overdue invoices and negotiating payment plans with clients.
- Conducted regular reviews of aged accounts receivable reports, ensuring timely follow-up on past due balances.
- Facilitated smooth month-end closing procedures by completing all required tasks accurately and ahead of schedule.
Implant Trainee - Mechanical Engineering
Air India Limited
08.2012 - 02.2013
Education
Aircraft Maintenance Engineering License - Mechanical Engineering
Indian Aerospace & Engineering
Mumbai02.2013
HSC -
Buds Flourishing Hindu Vidyalaya
Tamil Nadu03.2009
SSC -
Christian Matriculation Higher Sec. School
Tamil Nadu03.2007
Skills
- Service Recommendations
- System Updates
- Account Management
- Payment Acceptance
- Customer Support
- Customer Relationship Management
- Customer Relations
- Effective Communication
- Adaptability
- Time Management
- Technical Proficiency
Accomplishments
Best Manager Award Mumbai Zone - Kotak Life Insurance
- Recognized as the Best Manager across the Mumbai Zone for exemplary leadership, team management and outstanding performance and achieving company objectives.
Best Trainee Award - Etisalat
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Malayalam
Upper intermediate (B2)
Certification
Certificate of Completion by IAE - Navi Mumbai
Certificate of TFA at GeBBS Healthcare Solutions - Mumbai
Certificate of Excellence by Kotak Life Insurance - Mumbai
Certificate of Excellence by Etisalat
Additional Information
DOB : 23-Nov-1990
Marital Status : Married
Valid UAE Driving License : 4153523
Timeline
Customer Sales and Service Representative
Al Sundus Recruitment - Emirates Telecommunication
04.2021 - Current
Sales Executive
Genesis Telecom - Etisalat Telecommunication
12.2019 - 03.2021
Sales Manager
Kotak Life Insurance
02.2018 - 11.2019
Team Leader, Customer Sales and Service
Data Link Consultancy - Vodafone India Limited
03.2015 - 02.2018
Account Executive - Payables and Receivables
GeBBS Healthcare Solutions
08.2013 - 12.2014
Implant Trainee - Mechanical Engineering
Air India Limited
08.2012 - 02.2013
Aircraft Maintenance Engineering License - Mechanical Engineering
Indian Aerospace & Engineering
HSC -
Buds Flourishing Hindu Vidyalaya
SSC -
Christian Matriculation Higher Sec. School
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