IFTIKHAR ALI ANJUM
Abu Dhabi,UAE
Summary
Accomplished professional with expertise in operational planning, leadership and management, and administration & supervision. Demonstrates exceptional customer service skills and proficiency in documentation, human resource management, and bank reconciliations. Adept at relationship building, vendor management, and compliance management, with a strong command of the MS Office Suite. Committed to enhancing customer relations and resolving queries efficiently while maintaining high standards of cash handling.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work history
Administration Officer
DULSCO (Auto Terminal Khalifa Port, Abu Dhabi)
Abu Dhabi
07.2024 - 12.2025
- Handle scheduling, data entry, files & office management.
- Assigning tasks to Land & Technical Team.
- Resources allocation for optimization & event Management.
- Resolving customer queries regarding BOEs, DOs, BLs and freight shipment.
- Overseeing all delivery operations.
- Informing the Marine team for ETA, ETB & ETC of vessels.
Accountant (Freelancer)
Danat Al Gharbeya General Transportation
Abu Dhabi
01.2024 - 06.2024
- Preparing & verifying invoices.
- Payroll processing & bookkeeping.
- Matching and verifying financial transactions to ensure accuracy and identify discrepancies.
- Coordinate new hires orientation.
- Employees Record management.
- Petty cash issuance & reimbursement.
Branch Operations Manager
JS Bank Limited Pakistan
07.2021 - 10.2023
- Overseeing daily operations, including office management, invoicing, dispatch operations, financial transaction, accounts, payroll & team management.
- Conduct initial interviews for new hire & performance management.
- Implementing HR policies and procedures in true spirit for optimizing operational efficiencies with accounts management.
- Coordinating with HR, Compliance, Audit, Vendor Management, and Service Quality departments for smooth operations.
- Managing schedules and budgets, delegating tasks, setting monthly goals and objectives and assessing workforce performance & HR.
Branch Operations Manager
Habib Bank Limited
Pakistan
01.2018 - 07.2021
- Worked closely with head office to ensure alignment of branch objectives with companywide goals.
- Oversaw daily operations, ensuring smooth running of all banking services at the branch level.
- Maintained organizational compliance with applicable legislation and regulations.
- Monitored operations to assess and highlight results.
HR Assistant
Habib Bank Limited Pakistan
12.2014 - 12.2017
- Schedule training sessions & maintaining employee record.
- Filing & organizing documents.
- Provide administrative support (Recruitment).
- Coordinate employee’s recognition activities & payroll management.
Customer Services Executive (Internee)
Ufone Telecom Pakistan
05.2012 - 11.2012
- Customer assistance.
- Informing customers about upcoming promotions & deals.
- Record keeping of daily sales invoices.
Customer Services Officer
Bonita Travel & Tours Pakistan
06.2009 - 02.2010
- Handling & responding to customer complaints.
- Booking, confirming and canceling Hotel rooms & air tickets.
- Collecting & analyzing customer feedback.
- Provide proactive customer outreach.
- Relationship building.
Education
Bachelor of Business Administration - Finance & Marketing
Preston University
Pakistan 03.2010 - 03.2014
Skills
- Operational Planning
- Leadership and Management
- Administration & Supervision
- Excellent Customer Services
- Documentation
- Human Resource Management
- Bank Reconciliations and Balancing
- Relationship Building
- MS Office Suite
- Cash Handling
- Customer query resolution
- Compliance management
- Customer relations
- Vendor management
HOBBIES AND INTERESTS
Welfare, Cricket, Internet usage, Books Reading
AWARDS
Best Employee Award Mardan Region.
TRAINING
- Fair Treatment to Customers (FTC).
- Aspire Operations Manager Certification.
- Creative Stress Management Program.
- Gender Diversity.
- AML/CFT.
- Cash Handling Training.
- ATM Management.
- Anti-Bribery and Corruption.
Languages
English
Advanced
Arabic
Elementary
Urdu
Native
Punjabi
Advanced
Hindi
Intermediate
Timeline
Administration Officer
DULSCO (Auto Terminal Khalifa Port, Abu Dhabi)
07.2024 - 12.2025
Accountant (Freelancer)
Danat Al Gharbeya General Transportation
01.2024 - 06.2024
Branch Operations Manager
JS Bank Limited Pakistan
07.2021 - 10.2023
Branch Operations Manager
Habib Bank Limited
01.2018 - 07.2021
HR Assistant
Habib Bank Limited Pakistan
12.2014 - 12.2017
Customer Services Executive (Internee)
Ufone Telecom Pakistan
05.2012 - 11.2012
Bachelor of Business Administration - Finance & Marketing
Preston University
03.2010 - 03.2014
Customer Services Officer
Bonita Travel & Tours Pakistan
06.2009 - 02.2010