Igor Savvin
Dubai,UAE
Summary
Offering strong interpersonal skills and positive attitude, with background in customer service and sales environments.
Energetic individual with strong communication and problem-solving skills, paired with keen sense of customer service and teamwork. Skilled in managing customer interactions and resolving issues promptly. Ready to drive customer satisfaction and contribute to sales growth.
Overview
7
7
years of professional experience
15
15
years of post-secondary education
Work History
Customer sales assistant
Dubai Duty Free
Dubai, UAE
05.2024 - Current
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Assisted customers with product selection for optimal satisfaction.
- Demonstrated products effectively leading to increased sales conversions.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Conducted daily inventory checks to manage stock levels accurately.
- Improved customer service by efficiently handling queries and complaints.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
Digital sales coordinator
Owner
, Worldwide
06.2018 - Current
- Managed digital projects, ensuring timely completion.
- Performed detailed analysis of project data to identify areas of improvement.
- Conducted regular project reviews and adjustments, ensuring alignment with business goals.
- Established clear performance metrics, enhancing accountability within the team.
- Negotiated contracts with vendors to secure best prices.
- Developed comprehensive project plans to meet client expectations.
- Cultivated a high-performance culture within the team by promoting professional growth and learning opportunities.
Education
High School Diploma -
MBOU "Russian-Tatar secondary school No. 97"
Kazan, Russia 09.2007 - 09.2018
Bachelor Degree - Journalism And Mass Communication
Tbilisi State University
Tbilisi, Georgia 05.2018 - 06.2022
Skills
- Flight safety training
- Emergency procedures knowledge
- Aircraft evacuation proficiency
- Stress tolerance capacity
- International customs familiarity
- Cabin cleaning efficiency
- Boarding process supervision
- Multi-Lingual communication
- Punctuality and reliability
- Conflict Resolution
- Active listening
- Service orientation
Languages
English
Upper intermediate
Russian
Native
Affiliations
- Table Tennis
- Reading Books
- GYM
- Traveling
Timeline
Customer sales assistant
Dubai Duty Free
05.2024 - Current
Digital sales coordinator
Owner
06.2018 - Current
Bachelor Degree - Journalism And Mass Communication
Tbilisi State University
05.2018 - 06.2022
High School Diploma -
MBOU "Russian-Tatar secondary school No. 97"
09.2007 - 09.2018
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