Hi, I’m
Ihab Abou Dargham
People Operations Coordinator
Dubai,DU
Summary
Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across the company environments.
Work History
KingMakersJumeirah Lakes Towers, Dubai
People Operations Coordinator
11.2021 - Current
Job overview
- Administered benefits programs, analyzed compensation and other competitive data and prepared budgets.
- Create and Implement company's policies and regulations.
- Work with recruiting team to send out offers and initiate onboarding in a timely manner.
- Manage and develop staff within department.
- Initiate and execute special projects.
- Provide exceptional customer service when assisting all internal employees, as well as external vendors.
- Work with payroll team to ensure timely processing of all payroll changes (salary, title, department, etc.)
- Partner with leaders on Talent and succession planning, assessment, job/career progression and performance management
- Ensure successful execution of talent acquisition strategy at both the Corporate and property level
- Assist on applicable legal and risk related matters
- Partner with hiring managers to identify top and relocatable talent within the organization
- Evaluate and analyze data and metrics to ensure the effectiveness of the People Operations function
- Mediate and encourage open lines of communication during disputes between employees and their supervisors; promote effective conflict resolution
- Partner with Training Team to build and enhance development courses and programs.
KingMakersJumeirah Lakes Towers, Dubai
Recruitment Coordinator
08.2021 - 11.2021
Job overview
- Provide an unparalleled Candidate Experience.
- Manage creation of requisitions and Job Postings.
- Manage the hiring workflow including scheduling interviews, obtaining feedback, collecting documents, and moving candidates through the recruitment funnel.
- Keep candidate records accurate and complete on our ATS (Greenhouse).
- Coordinating and scheduling interviews.
- Ensuring interviewer feedback is collated and entered in Greenhouse after each interview.
- Using reporting and metrics functions to determine and suggest where improvements can be made.
The International School of Choueifat, SABISDubai Investments Park 1, Dubai
Human Resources Manager
05.2018 - 08.2021
Job overview
- Monitored and handled all employee claims, including performance-based and harassment incidents.
- Directed and controlled various benefit programs, including medical, dental and vision packages.
- Streamlined HR efficiencies, coordinated new hire orientations and
provided onboarding and training for new employees. - Liaised between multiple business divisions to improve communications.
- Collaborated with senior management and performed helpful tasks, including benefits analysis, corrective action planning and big-picture data capturing.
- Structured compensation and benefits according to market conditions and budget demands.
- Recruits, interviews, and facilitates the hiring of qualified job applicants for open positions; collaborates with departmental managers to understand skills and competencies required for openings.
- Dealing and advising on disciplinary and grievance procedures.
- Developing & improving existing HR procedures and processes.
- Conducting inductions for new employees.
- Providing employment references for past employees.
- Reviews, tracks, and documents compliance with mandatory and non mandatory training, continuing education, and work assessments.
Bashaeir BeautyDIFC, Dubai
Salon Manager
04.2017 - 05.2018
Job overview
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Scheduled employees to maintain adequate coverage during business hours.
- Recorded weekly supply and inventory needs and made regular orders. Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Organized promotions to boost Product and Service sales, achieving 30% growth in revenue over 6 months period.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives. Utilized social media accounts and strategic marketing initiatives to promote business and build revenue.
- Oversaw daily operations of salon, including employee performance, facility cleanliness and sales.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Maintained general appointment calendar and set shift schedules.
Education
Modern University For Business & ScienceBeirut, Lebanon
Bachelor of Arts from Business Administration
10.2011 - 08.2014
Modern University For Business & ScienceBeirut, Lebanon
MBA from Business Administration And Management
10.2014 - 06.2016
Cardiff Metropolitan UniversityWales, United Kingdom
Bachelor of Arts from Business Management
02.2014 - 08.2014
Cardiff Metropolitan UniversityWales, United Kingdom
Master of Arts from Project Management
10.2014 - 07.2016
Skills
Team Building
Recruitment
Benefits and compensation
Talent management
Contract Negotiation
Organizational Development
Training and Development
Cultural Awareness