Ihab Chahin
Retail Management Professional
Dubai
Summary
Dynamic and results-oriented retail executive with over 22 years of distinguished experience driving operational excellence and strategic growth within MAJID Al FUTAIM Carrefour Hypermarket. Renowned for a proven ability to develop and execute high-impact business strategies that significantly boost sales and enhance market positioning. A visionary leader with a strong aptitude for managing and mentoring cross-functional teams across diverse product categories, excelling in optimizing store performance through innovative merchandising, strategic sourcing, and data-driven decision-making. Dedicated to achieving organizational objectives with a focus on maximizing customer satisfaction, enhancing operational efficiency, and delivering sustainable profitability.
Overview
2025
2025
years of professional experience
2
2
Languages
Work History
Store Department Head Non-Food
Majid Al Futtaim Retail
- Managed department budget, ensuring optimal allocation of resources for maximum impact on company goals.
- Organized and executed promotional events to engage the community and boost sales volume.
- Recruited, trained, and developed a high-performing sales team, instilling best practices and sales techniques.
- Monitored market conditions, customer buying trends, and competitor activities to refine sales strategies.
- Provided exceptional customer service, addressing inquiries, resolving issues, and promoting store offerings.
- Cultivated collaborative, performance-oriented culture to keep team motivated and enthusiastic about achieving shared goals.
- Led regular meetings with team leaders and front-line staff to convey important operational information and new targets.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Senior Department Head (Food)
Majid Al Futtaim Retail
01.2022 - Current
- Developed strategic business plans to increase customer base and store traffic while optimizing profitability.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Managed senior-level personnel working in marketing and sales capacities.
- Trained, motivated, and mentored sales staff to achieve and exceed sales targets.
- Ensured high levels of customer satisfaction through excellent service and adherence to company policies and standards.
- Maintained outstanding store conditions and visual merchandising displays.
- Analyzed buying trends, customer needs, and profit reports to identify opportunities and implement improvements.
- Conducted performance appraisals, assessed training needs, and supported career development for staff.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Master of Business Admistration -
Colleague De Paris
Skills
Strategic Planning & Execution
Operational planning
Data-Driven Decision Making
Safety and security
Relationship building and management
Budget management
Sales expertise
Problem-solving
Adaptability and flexibility
Financial analysis
Digital Transformation
Negotiation & Vendor Management
Timeline
Senior Department Head (Food)
Majid Al Futtaim Retail
01.2022 - Current
Store Department Head Non-Food
Majid Al Futtaim Retail
Master of Business Admistration -
Colleague De Paris
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