Microsoft
Ihab Sayed Ahmad
Sales & Customer Service
BEIRUT,LEBANON
Summary
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Salesman
HSE IT & COMPUTERS
BEIRUT, LEBANON
01.2021 - 04.2022
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Promoted and up-sold products and services to meet needs of customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
Customer Service Representative
WESTERN UNION
BEIRUT, LEBANON
01.2020 - 12.2020
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Collected and analyzed customer information to prepare product or service reports.
- Processed customer adjustments to maintain financial accounts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Associate of Science - Accounting And Business Management
RAFIK AL HARIRI
BEKAA / BARELIAS 10.2016 - 06.2019
Skills
Client presentations
Sales and marketing strategies
Client Service
Customer Relations
Performance improvement
Sales expertise
Problem solving strength
Software
View soft
Timeline
Salesman
HSE IT & COMPUTERS
01.2021 - 04.2022
Customer Service Representative
WESTERN UNION
01.2020 - 12.2020
Associate of Science - Accounting And Business Management
RAFIK AL HARIRI
10.2016 - 06.2019