Microsoft Office
Ibeto Michael Iheanacho michaelibeto002@gmail.com
Cabin Crew
Lagos
Summary
Seasoned Customer Service / Technical Support Support Expert with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance, meet objectives and exceed internal and external customer expectations through consistent learning, understanding and development of needed skills set . Results-driven individual accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation and performance management. Working knowledge of optimal practices and safety behaviors for Customer Support.
Overview
7
7
years of professional experience
12
12
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Sales /Customer Service Supervisor
A2Z Farms and supermarket
Lagos
03.2021 - Current
- Created, prepared and delivered reports to various departments.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
- Compiled and analyzed customer feedback data to develop new strategies and corrective action.
- Assessed and authenticated customer exchanges, voids and returns.
- Standardized office structures and processes to promote collaboration and increased performance.
- Conducted training and mentored over fifteen (15) team members to promote productivity and commitment to friendly service.
- Kept abreast of new company products and services to effectively answer questions and resolve complaints and thereby had 15% increased sales after my 4th month of joining.
- Created customer support strategies to increase customer retention.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Resolved account issues to build rapport and relationships with clients.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Fitness /Gym Manager
Testimonio Gym Center
Accra
02.2016 - 10.2020
- Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrollments.
- Created and updated fitness programs focused on cardio, strength and conditioning.
- Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal.
- Implemented effective social media strategies facilitate new business and promote patronage in existing customers.
- Set and managed over eighteen (18) employee work schedules for coverage in assigned areas.
- Interviewed and hired gym staff for various roles.
- Generated leads through sales promotions and word-of-mouth.
- Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine.
- Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
- Supported enrollees in fitness program services by encouraging participation in Zumba, yoga and other beneficial workout classes and this strategy helped us to have 10% increase sales and membership enrollment.
Workshop Technical Support
Prospers Technical Ltd
Aba
07.2014 - 08.2015
- Improved operations through consistent hard work and dedication.
- Installed and maintained generator sets and equipment.
- Carried out inspections on over five (5) small and large capacity generators weekly.
- Diagnosed and repaired mechanical issues on diesel, natural gas and propane gensets.
- Tested samples of oil, water and electrolytes to assess conformance with strict operating tolerances.
- Promoted interdepartmental communication with employees, increasing speedy issue resolution.
- Determined common issues related diesel machinery and conducted timely repair work to keep equipment up and running.
- Monitored operations to spot and report on issues for quick resolution.
- Documented daily activities in internal system and submitted timely shift reports.
- Worked with customers to understand needs and provide excellent service.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
St. Gregory Vocational College Umuhu
Imo, Nigeria 09.2009 - 07.2013
Central School Eke Nguru
Imo, Nigeria 09.2000 - 08.2008
Skills
Efficient Customer service and support
undefinedCertification
Basic Aircraft Maintenance Technician
Fluency in Spoken and Written English Language
I am very fluent in Written and spoken English Language
Software
Microsoft Packages
Excellent computing skills in microsoft packages as well as google
Travelling, Hands-on technical support, care giving, problem solving and swimming
Travelling is the best experience anyone can have, it is my dream to travel all over the world and having a cabin crew job will not help me to achieve it but to LIVE it. As an individual with technical background, over the years I have fixed basic problems that requires hands-on soft skills.
I am a natural empathic person who puts the needs of others before mine and willing to give support to anyone at anytime and this is how I derive ultimate satisfaction by putting smile on faces.
Timeline
Basic Aircraft Maintenance Technician
11-2022
Advanced Customer Service
02-2022
Sales /Customer Service Supervisor
A2Z Farms and supermarket
03.2021 - Current
Fitness /Gym Manager
Testimonio Gym Center
02.2016 - 10.2020
Workshop Technical Support
Prospers Technical Ltd
07.2014 - 08.2015
High School Diploma -
St. Gregory Vocational College Umuhu
09.2009 - 07.2013
Central School Eke Nguru
09.2000 - 08.2008
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