Ihjas Kallatra Ebrahim
Dubai
Summary
Communicative Customer Service Executive experienced in solving problems and building great client rapport. Achieves high-volume call targets with dynamic and diligent approach. Enthusiastic team player and customer advocate. Adept at managing budgets, payroll, invoicing and general accounting functions. Instrumental in keeping business operations fully compliant and working within budgetary guidelines.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Customer Service Executive
Al Ghurair Cars - Vehicle Testing Centre (RTA)
2017.12 - 2023.05
- Exceeded targets by delivering comprehensive and consistent service.
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Resolved complaints with proactive problem-solving and analysis.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
- Offered detailed product and service advice based on customer needs.
- Improved company processes by analyzing customer feedback and service trends.
- Escalated complex issues quickly to supervisors to avoid lost revenue.
- Provided professional and helpful support to new and existing clients.
- Responded to customer queries and provided excellent customer service.
- Registered customer information to maintain accurate records.
- Participated in meetings to discuss goals and sales target.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Sales and Accountant
Euro Travel And Tourism LLC
2015.03 - 2017.10
- Verified items billed against items received, following up with vendors to reconcile variances.
- Prepared client billing under guidance from billing manager.
- Monitored accounts payable and receivable statuses, keeping financial records up-to-date.
- Reconciled all company accounts, including credit cards and expenses.
- Maintained company purchase and sales ledgers.
- Entered transactions into internal databases.
- Prepared bank deposits, checking and correcting any errors.
- Maintained and improved company bookkeeping processes.
- Assisted in preparing monthly, quarterly and year-end tax returns.
- Managed payroll by tracking employee hours and entitlements.
- Reviewed customer invoices for accuracy and posted information to general ledger.
- Answered member calls regarding accounts and made necessary adjustments and payments.
- Participated in monthly, quarterly and annual audits.
Marketing Executive
SIS green technology
2014.04 - 2015.02
- Negotiated contracts with clients, influencers, and ambassadors, resulting in mutually favorable partnerships and increased growth.
- Cultivated strong partnerships with key influencers, securing valuable media coverage and endorsements to drive growth.
- Boosted click-through rates with targeted email marketing campaigns.
- Reported on departmental challenges and collaborated with cross-functional teams to mitigate friction.
- Conducted market research and analysis to identify emerging opportunities and maintain competitive market edge.
- Identified new customer segments and target audiences to expand reach.
- Liaised with board members and stakeholders to discuss budgetary and operational needs and goals.
Education
Bachelor of Commerce - Commerce
Mysore university
India 2011.08 - 2014.06
High School Diploma - Commerce
Higher Secondary School
India 2009.03 - 2011.03
Diploma - Accounting
Global Accounting course
India 2009.08 - 2010.05
Skills
- Data analysis
- Client engagement
- Query management
- Sales support
- Customer queries
- Microsoft Word
- Customer services
- Data verification procedures
- Staff training and mentorship
- Payment processing
Share market
Having good knowledge in Indian share market,Market Researching and Graph analyzing.
Languages
English
Fluent
Hindi
Fluent
Malayalam
Native
Tamil
Fluent
Arabic
Elementary (A2)
Certification
- Certified General Accountant
- Best employee of the month Award
- Manual Driving License ( UAE )
Timeline
Customer Service Executive
Al Ghurair Cars - Vehicle Testing Centre (RTA)
2017.12 - 2023.05
Sales and Accountant
Euro Travel And Tourism LLC
2015.03 - 2017.10
Marketing Executive
SIS green technology
2014.04 - 2015.02
Bachelor of Commerce - Commerce
Mysore university
2011.08 - 2014.06
Diploma - Accounting
Global Accounting course
2009.08 - 2010.05
High School Diploma - Commerce
Higher Secondary School
2009.03 - 2011.03
- Certified General Accountant
- Best employee of the month Award
- Manual Driving License ( UAE )
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