Ihsan Ullah
Dubai
Summary
Experienced logistics and supply chain professional with over 15 years of expertise in logistics operations, warehouse management, shipping coordination, customs procedures, and customer service. Adept at optimizing transportation costs, managing inventory, ensuring timely deliveries, and maintaining strong supplier and customer relationships. Skilled in coordinating goods flow from suppliers to customers, ensuring compliance with transport regulations, tracking inventory, preparing shipment plans, and managing customs processes at Jebel Ali Port. Demonstrates excellence in cost negotiation, operational efficiency, quality control, and delivering high customer satisfaction.
Overview
14
14
years of professional experience
2007
2007
years of post-secondary education
Work history
Logistics Specialist
VTS Clima LLC
Dubai
03.2017 - 12.2025
- Manage end-to-end supply chain operations, covering procurement, inbound logistics, warehousing, and outbound distribution to meet business demand and customer commitments.
- Execute procurement activities by processing and tracking purchase orders, based on approved PCA pricing, specifications and delivery schedules.
- Source and coordinate with local and international suppliers (China, India, Poland), managing supplier performance, lead times and supply continuity.
- Negotiate pricing, Incoterms, payment terms, and delivery timelines with suppliers to achieve cost optimization and reliable supply.
- Monitor procurement KPIs including supplier on-time delivery, lead-time adherence, and order fulfillments.
- Coordinate closely with Sales and Planning teams to align procurement activities with demand forecasts and project requirements.
- Ensure timely follow-up on open POs, expedite critical materials, and manage shortages to avoid production or project delays.
- Manage import/export compliance and customs documentation, including Commercial Invoices, Packing Lists, Certificates of Conformity, Ocean Bills of Lading, and Letters of Credit.
- Collaborate with Finance for the payment processing, LC amendments and shipment release approvals.
- Oversee transportation planning, Price optimization, and delivery scheduling to ensure efficient flow of materials.
- Supervise warehouse operations including goods receipt, WMS entries, inventory control, and outbound dispatch.
- Conduct inventory cycle counts and reconciliations to ensure stock accuracy and minimize excess or obsolete inventory.
- Monitor logistics and procurement costs, implementing cost-reduction initiatives while maintaining service levels.
- Coordinate closely with the Service Department to handle claims, expedite urgent material deliveries, and ensure timely resolution of service-related supply issues.
- Arrange and manage third-party inspections for shipments to Saudi Arabia and Kuwait, ensuring compliance with local regulatory requirements.
- Coordinate the issuance of Certificates of Conformity (COC) for Saudi Arabia and Kuwait shipments to ensure smooth customs clearance and successful execution of shipment.
- Manage supplier claims, delivery discrepancies and quality issues in coordination with suppliers and internal stakeholders.
- Operate effectively under tight deadlines and pressure to meet monthly supply targets and revenue objectives.
- Ensure high customer satisfaction through proactive coordination and timely delivery of materials.
- Demonstrate strong analytical, negotiation, and problem-solving skills with the ability to work independently in a fast-paced supply chain environment.
Logistics Specialist
VTS Clima LLC
Dubai
03.2017 - 12.2025
- Manage end-to-end supply chain operations, covering procurement, inbound logistics, warehousing, and outbound distribution to meet business demand and customer commitments.
- Execute procurement activities by processing and tracking purchase orders, based on approved PCA pricing, specifications and delivery schedules.
- Source and coordinate with local and international suppliers (China, India, Poland), managing supplier performance, lead times and supply continuity.
- Negotiate pricing, Incoterms, payment terms, and delivery timelines with suppliers to achieve cost optimization and reliable supply.
- Monitor procurement KPIs including supplier on-time delivery, lead-time adherence, and order fulfillments.
- Coordinate closely with Sales and Planning teams to align procurement activities with demand forecasts and project requirements.
- Ensure timely follow-up on open POs, expedite critical materials, and manage shortages to avoid production or project delays.
- Manage import/export compliance and customs documentation, including Commercial Invoices, Packing Lists, Certificates of Conformity, Ocean Bills of Lading, and Letters of Credit.
- Collaborate with Finance for the payment processing, LC amendments and shipment release approvals.
- Oversee transportation planning, Price optimization, and delivery scheduling to ensure efficient flow of materials.
- Supervise warehouse operations including goods receipt, WMS entries, inventory control, and outbound dispatch.
- Conduct inventory cycle counts and reconciliations to ensure stock accuracy and minimize excess or obsolete inventory.
- Monitor logistics and procurement costs, implementing cost-reduction initiatives while maintaining service levels.
- Coordinate closely with the Service Department to handle claims, expedite urgent material deliveries, and ensure timely resolution of service-related supply issues.
- Arrange and manage third-party inspections for shipments to Saudi Arabia and Kuwait, ensuring compliance with local regulatory requirements.
- Coordinate the issuance of Certificates of Conformity (COC) for Saudi Arabia and Kuwait shipments to ensure smooth customs clearance and successful execution of shipment.
- Manage supplier claims, delivery discrepancies and quality issues in coordination with suppliers and internal stakeholders.
- Operate effectively under tight deadlines and pressure to meet monthly supply targets and revenue objectives.
- Ensure high customer satisfaction through proactive coordination and timely delivery of materials.
- Demonstrate strong analytical, negotiation, and problem-solving skills with the ability to work independently in a fast-paced supply chain environment.
Customer Service & Operations Coordinator
CWT-SML Logistics LLC
Dubai
08.2011 - 02.2017
- Handling principal key accounts of CANON, PRINCE SPORTS AND DEXTRA.
- Assisted with billing issues prepared invoices and processed payments.
- Responsible for monthly billing to the Customer
- Handling Imports and Exports via FCL, LCL, Road and Air Shipments.
- Responsible to meet all agreed Canon, Dextra and Prince Sports SLA's and performance parameters.
- Knowledge about Jebel Ali Port custom documentation and procedures.
- Coordinating with the Clients as well as Transport Agencies for smooth operational flow.
- Coordinating with customers for faster turnaround.
- Responsible for warehouse stock counts and maintenances.
- Executing Invoices and Delivery Notes for the Customers.
- Managing Quality control and VAS (value added service) as per client’s requirement.
- Working on WMS software (Warehouse Management System) i.e. similar to SAP and E-mirsal II (Dubai Custom site for Custom Documentation)
- Coordination with different departments for promotional events, activities and special occasions to maximize sales.
- Maintaining highly interactive and Premier client relation.
- Identified areas of concern and under performance, and take corrective actions.
- Implementing numerous MIS and Reporting tools for better operational management.
- Responsible for MIS, analysis based on performance and conferring the corrective measures to the client to monitor progress.
- Maintaining KPI’s for inbound and outbound records to help clients to adhere with their SLA’s.
- Ensure that loading/offloading (FCL/LCL). Put away, picking & packing process for inbound/outbound operations are performed efficiently & in a timely manner as to customer satisfaction.
Customer Service & Operations Coordinator
CWT-SML Logistics LLC
Dubai
08.2011 - 02.2017
- Handling principal key accounts of CANON, PRINCE SPORTS AND DEXTRA.
- Assisted with billing issues prepared invoices and processed payments.
- Responsible for monthly billing to the Customer
- Handling Imports and Exports via FCL, LCL, Road and Air Shipments.
- Responsible to meet all agreed Canon, Dextra and Prince Sports SLA's and performance parameters.
- Knowledge about Jebel Ali Port custom documentation and procedures.
- Coordinating with the Clients as well as Transport Agencies for smooth operational flow.
- Coordinating with customers for faster turnaround.
- Responsible for warehouse stock counts and maintenances.
- Executing Invoices and Delivery Notes for the Customers.
- Managing Quality control and VAS (value added service) as per client’s requirement.
- Working on WMS software (Warehouse Management System) i.e. similar to SAP and E-mirsal II (Dubai Custom site for Custom Documentation)
- Coordination with different departments for promotional events, activities and special occasions to maximize sales.
- Maintaining highly interactive and Premier client relation.
- Identified areas of concern and under performance, and take corrective actions.
- Implementing numerous MIS and Reporting tools for better operational management.
- Responsible for MIS, analysis based on performance and conferring the corrective measures to the client to monitor progress.
- Maintaining KPI’s for inbound and outbound records to help clients to adhere with their SLA’s.
- Ensure that loading/offloading (FCL/LCL). Put away, picking & packing process for inbound/outbound operations are performed efficiently & in a timely manner as to customer satisfaction.
Education
Bachelor of Arts (B.A.) -
Punjab University
PakistanSkills
- Logistics & Supply Chain Management
- Warehouse Management & Inventory Control
- Shipping Lines & Customs Documentation (Jebel Ali Port)
- Transportation Cost Optimization & Negotiation
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Strong Communication & Organizational Skills
- Problem-Solving & Decision-Making
- Customer Relationship Management
Languages
English
Fluent
Urdu / Punjabi – Fluent
Native
Timeline
Logistics Specialist
VTS Clima LLC
03.2017 - 12.2025
Logistics Specialist
VTS Clima LLC
03.2017 - 12.2025
Customer Service & Operations Coordinator
CWT-SML Logistics LLC
08.2011 - 02.2017
Customer Service & Operations Coordinator
CWT-SML Logistics LLC
08.2011 - 02.2017
Bachelor of Arts (B.A.) -
Punjab University