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Results-driven IT Support and Incident Management Engineer with over 8 years of experience delivering global technical support and incident management across multiple channels, including chat, phone, and email. Expertise in managing P1/P2 incidents, conducting Root Cause Analysis (RCA), and utilizing ServiceNow for effective ticketing, reporting, and escalation management. Proven track record in achieving First Call Resolution while providing premium support for Adobe products, Windows, macOS troubleshooting, and enterprise application deployment. Recognized for exceptional customer relationship management, strong communication skills, and a process-driven approach to service delivery in fast-paced 24/7 environments.

VIP IT Support Engineer with extensive experience providing high-level support to senior stakeholders and executives in London’s legal, insurance, and financial sectors. Expertise in desktop support, Windows 10/11, Microsoft 365, Intune, and identity/security troubleshooting with Microsoft Entra ID. Strong knowledge of legal technologies including iManage and InTapp, along with identity governance and Zero Trust endpoint management. Recognized for delivering calm and efficient service during critical legal proceedings and executive meetings.

Dynamic Senior IT Support Engineer at Bet365 with a proven track record in implementing robust network security measures and fostering team collaboration. Expert in Microsoft 365 and Azure, I excel in mentoring junior and core engineers while enhancing system availability and compliance. Strong stakeholder engagement skills drive successful IT solutions and process improvements.

ITIL 4 certified professional (Foundation and Strategist: Direct, Plan and Improve) with a proven track record in developing and implementing effective service management processes. Extensive experience as an ITSM Service Manager, specializing in Incident, Problem, and Change Management, demonstrates a strong ability to manage and resolve complex incidents in fast-paced environments. Expertise includes implementing incident response protocols, coordinating cross-functional teams, and mitigating risks to minimize business impact while delivering timely solutions and driving continuous improvement for enhanced production stability. Proficient in coordinating, standardizing, and leading all ITIL problem management activities, as well as creating and reviewing key performance indicators and trend reports to expedite incident diagnosis and resolution.

Detail‑oriented IT Support Lead with 10+ years of hands‑on experience supporting enterprise environments across Mac, Windows, and mobile ecosystems. Known for expert-level troubleshooting, process optimization, and technical mentorship. Adept at managing device deployments, improving support workflows, and delivering exceptional end‑user experiences in fast‑paced, global organizations.

IJAS SUBAIR

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Senior IT support engineer

IT support engineer

IT support assistant

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Bachelor's degree - Bachelor of Computer Application

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Senior IT support engineer

IT support engineer

IT support assistant

MES COLLEGE,ERUMELY,KERALA

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