Summary
Overview
Work History
Education
Skills
Timeline
IJEOMA MIZPAH EKE

IJEOMA MIZPAH EKE

Manager/Business Owner
Dubai

Summary

Motivated business professional bringing over 10 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.

I am results-driven, forward-thinker and my approach is centered on company success and competitive growth. I have demonstrated record of success in building successful teams and managing profitable operations. I am also an Astute Business Owner experienced in operations management, competitive analysis and financial management.

I am results-driven, forward-thinker and my approach is centered on company success and competitive growth. I have demonstrated record of success in building successful teams and managing profitable operations.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

16
16
years of professional experience
3
3
years of post-secondary education

Work History

Business Owner/Manager Director

KHYBER MEDICAL DIERA
DUBAI
12.2021 - 04.2023
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Worked with marketing teams to create print and online advertisements to bring in new customers.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Assessed damaged materials and notified maintenance personnel of needed repairs.
  • Conducted audit inspections and independent checks to verify parts and materials.

Co Owner/ Human and Practice Manager

ROMA DOCTORS
ROMA
01.2016 - 01.2021


  • Led by example and worked with my staff to maintain excellence and quality patient care and understanding what the patient deserves
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Created comprehensive business plan outlining business growth strategy, including internal and external marketing strategies to maintain majority of the market share
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Hired, trained and supervised employees to maintain team of high performers.
  • Developed marketing strategies to increase visibility and patient base.
  • Controlled expenses while working with advertising to market the company to generate new and previous revenue streams
  • Handled all human resource functions, finance & accounting and worked with the patient accounts
  • Directed the management of two high-volume practices, promoting superior care of 3000+ patients weekly through supervision and management strategies
  • Coordinated all office functions that focus on computerized scheduling, electronic billing, and reimbursements, collections, accounts payable/receivable, patient records, and payment plans with the knowledge of insurance carriers and medical terminology
  • Oversaw staff recruitment, training, supervision, and job performance

PRACTICE MANAGER/HR MANAGER

WOORIM MEDICAL CENTRE, BRIBIE ISLAND
BRIBIE ISLAND
11.2013 - 01.2016
  • Developed job descriptions and addressed any and all employee issues with confidentiality
  • Developed policies and procedures for effective practice management.
  • Primary source of contact for patients, staff, doctors, medical specialists and all stakeholders to facilitate lines of communication and problem resolutions
  • Defined and resolved issues by providing an integrated and strategic approach enabling the business to meet its immediate and future goals
  • Manage HR functions for a medical facility Co-authored company's employee handbook outlining payroll, background checks, benefits, company policies, breaks, vacation, and performance expectations
  • Created safety policies and set up a Workers' Comp program by collaborating with all stakeholders involved
  • Conducting workplace investigations, consulting legal when necessary
  • Coached doctors, medical staff & employees on performance matters
  • Scheduled and administered training and essential education needed for the admin staff, all medical staff and also for potential candidates joining the business
  • Spearheaded year end performance management processes for management, including contribution ratings, salary reviews and Personnel
  • Action Reviews, including performance improvements
  • Worked on behalf of employees to ensure a safe and healthy work space, conducive to results
  • Communicated strategic planning results to the CEO, and addressed any issues that needed tending to
  • Helped to ensure employee retention by listening and understanding the desires and needs of the employees
  • Supervised all the day to day running of the business
  • Responsible for all daily medical office operations and managed a team of 12 employees
  • Responsibilities include Administrative, Billing, Personnel Issues
  • Human Resources Policies & Procedures, and Payroll
  • Promoted quality patient care for an average of about 500-600 patients weekly through supervision of all administrative, clinical and medical employees
  • Coordinated multiple office functions that focus on computerized scheduling, billing, patient records, data management and payment plans with demonstrated knowledge of the Australian medical billing system
  • Responsible for overseeing staff recruitment, training, supervision and appraisals; developed job descriptions; advertised open position announcements; and addressed employee issues with confidentiality
  • Established practice standards, operating goals, productivity improvement and cost-reduction programs that consistently improved quality and patient satisfaction
  • Responded to consistently shifting patient and staffing demands, developing work schedules and assigning daily staff responsibilities
  • Coordinated disciplinary actions, performance enhancement plans, probation and terminations of clinical and administrative staff
  • Preparing regular written forecasts and reports for senior managers
  • Encouraging effective teamwork across the practice
  • Implementing policies on issues such as working conditions, performance management, equal opportunities, disciplinary procedures and absence management
  • Managing all staff within their job descriptions and to ensure that performance meets satisfactory standards
  • Maintaining an accurate and efficient appointment system
  • Alerting team members to issues of quality and risk in relation to their work
  • Delegating duties to members of the practice team and then overseeing them as appropriate
  • Deputizing for colleagues in their absence
  • Mapping patient information flows
  • Compiling the agendas for all management and clinical staff meetings
  • Making sure that the practice is well stocked with all the necessary supplies it needs to operate.

SALES MANAGER/Co-Owner

PACIFIC CONSORTIUMS, MILTON KEYNES
LONDON, MILTON KEYNES
02.2010 - 06.2013
  • Co-founded and managed a small Sales and consulting business
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Prudently navigated the start-up process to incorporate, establish policies and procedures, develop B2B relationships, procure office space and equipment while adhering to a strict budget, and obtain all licenses necessary to begin operations of the new business
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Access database to organize and automate effective utilization of this valuable data
  • Developed and implemented account management plans to establish customer satisfaction.
  • Aggressively negotiated contracts to provide marketing and unceasingly drove to nurture client relationships and exceed expectations
  • Designed and circulated marketing materials and publications to boost the business awareness
  • Recruited, trained, and directly supervised all staff members
  • Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
  • Communicated strategic planning results to the CEO, and addressed any issues that needed tending to
  • Created and implemented successful sales campaigns to drive leads and increase sales.
  • Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
  • Helped to ensure employee retention by listening and understanding the desires and needs of employees.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Utilized internal lead referral tools to solicit new business opportunities and contacts.

RECRUITMENT CONSULTANT

ID MEDICAL, MILTON KEYNES
MILTON KEYNES
06.2007 - 09.2010
  • Cold calls to passive candidates, physicians, and hospitals throughout the area of responsibility seeking candidates for open positions and created new job orders
  • Outlined and secured new sources of candidates through developing tailor made one size doesn’t fit all strategies and approach
  • Networked and built relationships with potential candidates and industry professionals to identify potential candidates, stay informed about industry trends and gain insight into skills and qualifications in demand.
  • Developed a strong relationship with all stakeholders to ensure the satisfaction of the clients and the doctors.
  • Evaluated resumes and interviewed candidates
  • Maintained company core values
  • Assessed and recommended top candidates to hiring managers to provide qualified employees to fill open positions.
  • Handled job orders and acted as liaison between field employees and clients
  • Screen and present candidates to hiring managers, Medical
  • Directors/designated individuals for consideration and or conduct reference checks and facilitate interview as requested
  • Create a talent pipeline by maintain database of future candidates
  • Develop strong relationships and regular communication with Medical
  • Directors, HR managers,Medical staff and all our clients
  • Planning/Organizing – Prioritizes and plans work activities, use time efficiently

Education

Bachelor of Science - Business Management

University of Buckingham, BUCKINGHAMSHIRE,UK
08.2007 - 06.2010

Skills

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Timeline

Business Owner/Manager Director - KHYBER MEDICAL DIERA
12.2021 - 04.2023
Co Owner/ Human and Practice Manager - ROMA DOCTORS
01.2016 - 01.2021
PRACTICE MANAGER/HR MANAGER - WOORIM MEDICAL CENTRE, BRIBIE ISLAND
11.2013 - 01.2016
SALES MANAGER/Co-Owner - PACIFIC CONSORTIUMS, MILTON KEYNES
02.2010 - 06.2013
University of Buckingham - Bachelor of Science, Business Management
08.2007 - 06.2010
RECRUITMENT CONSULTANT - ID MEDICAL, MILTON KEYNES
06.2007 - 09.2010

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